Front Desk Agent

Total-Management-Systems-1; Alamogordo (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

Home2 Suites by Hilton White Sands National Park is seeking a Front Desk Agent to be the first point of contact for guests, greeting them, checking them in and out, and answering questions about hotel services and amenities.

Responsibilities include handling reservations, managing room inventory, and ensuring guest information is accurate and up-to-date while resolving issues and complaints with professionalism.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to work flexible hours including weekends and holidays.
• Proficient in Microsoft Office and basic computer skills.

Responsibilities

• Greet guests in a friendly and professional manner
• Check guests in and out of the hotel
• Answer guest inquiries and provide information about hotel services and amenities
• Handle reservations and manage room inventory
• Ensure accuracy of guest information and resolve any issues or complaints

Skills

Communication skills

Customer service

Microsoft Office

Flexibility

Second language

Stamina

Hotel reservation software

Education

High school diploma or equivalent

Tools

Hotel reservation software

Job description

We are seeking a highly motivated and professional Front Desk Agent to join our team at Home2 Suites by Hilton White Sands National Park. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in ensuring their satisfaction. Your main responsibility will be to provide exceptional customer service by greeting guests, checking them in and out, and answering any questions they may have. You will also be responsible for handling reservations, managing room inventory, and ensuring that all guest information is accurate and up-to-date.

Minimum Qualifications:

• High school diploma or equivalent
• Excellent communication and customer service skills
• Ability to work flexible hours, including weekends and holidays
• Proficient in Microsoft Office and basic computer skills
• Ability to stand for extended periods of time

Preferred Qualifications:

• Previous experience in a hotel or hospitality industry
• Fluency in a second language
• Experience with hotel reservation software

Responsibilities:

• Greet guests in a friendly and professional manner
• Check guests in and out of the hotel
• Answer guest inquiries and provide information about hotel services and amenities
• Handle reservations and manage room inventory
• Ensure accuracy of guest information and resolve any issues or complaints

Skills:

As a Front Desk Agent, you will utilize your excellent communication and customer service skills on a daily basis. You will also need to be proficient in basic computer skills and Microsoft Office to manage reservations and guest information. Additionally, fluency in a second language and experience with hotel reservation software are preferred qualifications that will enhance your ability to provide exceptional service to our guests.