Front Desk Advocate & Resource Navigator

Taoschamber; Taos, Northern (NM, KY); Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

Benefits

Job summary

Community Against Violence (CAV) is seeking a front desk/first point of contact to greet visitors, answer calls, and direct inquiries to the appropriate staff. The role supports shelter operations, provides resource navigation, and helps maintain a welcoming environment for clients and community members.

The position requires a High School diploma or GED, 18+ years old, and crisis-intervention training (40 hours) with ongoing training.

Qualifications

• High School Diploma or GED required, plus relevant human services experience.
• Must be 18+, have 40 hours crisis intervention training, and 10 hours annual training.
• Spanish and English bilingual preferred.

Responsibilities

• Greet and direct clients to staff.
• Create a welcoming, safe environment for all guests.
• Answer the HELPline 8am–5pm, Monday–Friday, and direct calls to staff.
• Provide resources and referrals to clients and community.
• Handle clerical tasks and correspondence as directed.
• Support volunteers and staff on front desk procedures.
• Coordinate with Advocates and staff to keep materials stocked and accessible.
• Maintain security alarm system and update schedules as needed.
• Participate in agency events and trainings.

Skills

Customer service

Active listening

Polite communication

Organizational skills

Willingness to learn

Education

High School Diploma or GED

2 years relevant experience

Crisis intervention training (40 hours)

Job description

Community Against Violence (CAV) is seeking a front desk/first point of contact to greet visitors, answer calls, and direct inquiries to the appropriate staff. The role supports shelter operations, provides resource navigation, and helps maintain a welcoming environment for clients and community members.

The position requires a High School diploma or GED, 18+ years old, and crisis-intervention training (40 hours) with ongoing training.