Front Desk Associate

Groundworks New Mexico; Taos (NM); On-site; USD 30,000 - 42,000; Full time

Job summary

Groundworks New Mexico is seeking a dedicated professional to serve as the first point of contact for CAV clients, managing the HELPline, providing resource navigation and advocacy, and connecting individuals with services. You will support daily front desk operations in a welcoming, trauma-informed environment and collaborate with staff on events and training to promote well-being for clients and staff.

Required are a High School Diploma/GED with related training or two years in a human service

Qualifications

• Frontline client-facing skills for crisis services and advocacy.
• Ability to navigate community resources and coordinate referrals.
• Understanding of trauma-informed care and confidentiality protocols.

Responsibilities

• Serve as the first point of contact for CAV clients and community members.
• Manage the HELPline, provide resource navigation and advocacy, connect individuals with services.
• Support daily front desk and administrative operations in a welcoming, trauma-informed environment.
• Collaborate with staff, support agency events and training, promote client and staff well-being.

Skills

Empathy

Communication

Crisis Intervention

Education

High School Diploma/GED with relevant training

Two years relevant experience in human services

Job description

Serves as the first point of contact for CAV clients and community members by managing the HELPline, providing resource navigation and advocacy, and connecting individuals with appropriate services. Supports daily front desk and administrative operations while maintaining a welcoming, safe, trauma-informed, and confidential environment. Collaborates with staff, supports agency events and training, and promotes client and staff well-being.

Other Information/Requirements:

High School Diploma/GED and any combination of education and training with the target population or two (2) years relevant experience in a human service-related field; and must be 18 years of age or older. Must have forty (40) hours provider specific crisis intervention training; and a minimum of ten (10) hours ongoing training per year related to target population, may include NMCADV, CSVANW, VOCA, or VAWA training.