Front Desk & Client Services Specialist (Nonprofit)

Domestic Violence Intervention Services, Inc.; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Domestic Violence Intervention Services, Inc. seeks a Client Services Representative to greet clients at the DVIS headquarters and perform front desk administrative duties. You will screen calls, schedule counseling sessions, check clients in, and maintain records and referrals.

Candidates should have a high school diploma, at least one year in a fast-paced front office, and strong English communication. Experience with DHS referrals, MS Office, and teamwork is preferred; schedule is M–F 8:30–5

Qualifications

• Completion of high school degree or equivalent required, or any equivalent combination of education and/or experience.
• 1 year of experience in a fast-paced front office setting required; nonprofit preferred.
• Ability to communicate effectively in English; Spanish preferred.

Responsibilities

• Maintain a high level of professional customer service with clients and visitors at the front desk.
• Answer incoming calls and greet visitors, screen and route to the appropriate internal party or outside agency.
• Schedule counseling appointments for clinical staff and interns.
• Check clients in for appointments.
• Maintain client wait list, referrals, and documentation.
• Input, update, and maintain files and computer records.
• Maintain and document DHS referrals as they are received through e-Intervention and Outlook.
• Provide check-in duties, such as receiving money and providing receipts.
• Assist the clinical staff and other departments with file maintenance.
• Provide general clerical support for the clinical staff.
• Perform mail routing functions.
• Research client/case information in the OSCN website.
• Route incoming supplies and donations.

Skills

English communication

Organizational skills

Written communication

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Database experience

Job description

Domestic Violence Intervention Services, Inc. seeks a Client Services Representative to greet clients at the DVIS headquarters and perform front desk administrative duties. You will screen calls, schedule counseling sessions, check clients in, and maintain records and referrals.

Candidates should have a high school diploma, at least one year in a fast-paced front office, and strong English communication. Experience with DHS referrals, MS Office, and teamwork is preferred; schedule is M–F 8:30–5