Front Desk Administrator – Resident Services

REI Nation; Memphis (TN); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Life insurance

Paid time off

Job summary

A property management firm in Memphis is seeking a Front Desk Administrator. The successful candidate will manage resident inquiries, handle payments, track maintenance, and communicate directly with various stakeholders. The role is ideal for those with strong interpersonal skills and a customer-first attitude, offering benefits like health insurance and 401(k) matching.

Qualifications

• 2-3 years in a customer service, administrative, or front-facing role.
• Valid driver's license required.

Responsibilities

• Answer incoming calls from residents and resolve issues.
• Handle front desk responsibilities such as receiving payments.
• Dispatch and track maintenance requests.
• Troubleshoot resident concerns in various areas.
• Maintain accurate records in our system.

Skills

Strong communication and interpersonal skills

Excellent multitasking and time management

Calm under pressure and able to de-escalate difficult situations

Adaptable and able to shift gears quickly

Detail-oriented with a passion for doing things right

Spanish/English bilingual is a plus

Education

High School Diploma

Associate’s Degree preferred

Job description

Front Desk Administrator – Resident Services

Job Title: Front Desk Administrator – Resident Services

Location: Memphis, TN (In-Person)

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Date Posted: November 7th, 2025

Job Summary & Company Information

Premier Property Management Group is hiring a Front Desk Administrator to be the first point of contact for our residents. This is not a traditional receptionist role — this is a decision-making, problem-solving, customer-forward position. You’ll join a fast-paced and collaborative team that manages over 8,000 single-family homes across 11 cities on behalf of 4,000+ investors worldwide.

If you are quick on your feet, love helping people, and thrive in a dynamic environment, this may be your next great opportunity. Whether you’re restarting your career or looking to grow in a new direction, we welcome professionals who bring a great attitude and a readiness to work.

Property management experience is helpful but not required.

General Accountabilities

• Answer incoming calls from residents and resolve issues with ownership and urgency
• Handle front desk responsibilities such as receiving and processing payments
• Dispatch and track maintenance requests and follow through to resolution
• Troubleshoot resident concerns in areas like HVAC, plumbing, electrical, etc.
• Communicate directly with vendors, residents, and property owners
• Maintain accurate records in our system and support document handling for leases
• Proactively resolve issues the same day whenever possible
• Serve as a key liaison between our residents and internal departments

Job Qualifications

• Education: High School Diploma required; Associate’s Degree preferred
• Experience: 2-3 years in a customer service, administrative, or front-facing role, valid driver's license

Skills

• Strong communication and interpersonal skills
• Excellent multitasking and time management
• Comfortable making decisions and thinking independently
• Calm under pressure and able to de-escalate difficult situations
• High coachability and willingness to grow
• Spanish/English bilingual is a plus
• Dependable and punctual
• Adaptable and able to shift gears quickly
• Detail-oriented with a passion for doing things right
• Thrives in a fast-paced environment
• Enjoys solving problems and creating solutions
• Genuinely cares about delivering a high level of service

Benefits

• 401(k) with matching
• Health, dental, and vision insurance
• Life insurance
• Paid time off

Schedule

• Monday to Friday
• 8-hour shift
• In-person (Germantown, TN office)

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Investment Management