Front Desk & Administrative Support Specialist

Ruoff Mortgage; Elkhart (IN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health & Wellness benefits

401(k) employer match

Paid time off

Job summary

Ruoff Mortgage seeks an Administrative Assistant to provide front desk support to the branch manager and sales staff. You will greet visitors, manage calls, organize the filing system, distribute mail, and assist with marketing materials, while maintaining confidentiality and professionalism.

The role requires strong organization, attention to detail, and the ability to handle multiple tasks in a busy branch environment.

Qualifications

• Ability to read, write, and communicate at a level appropriate for public interactions.
• Able to meet deadlines and make sound decisions.
• Excellent verbal and written communication; high quality standards.
• Self-motivated and eager to achieve personal and company goals.
• Stay organized to efficiently retrieve information and documents.
• Proficiency in Microsoft Office: Word, Excel, PowerPoint, Outlook.
• Ability to plan, prioritize, and adapt to heavy workloads.

Responsibilities

• Greet guests professionally and manage visitor flow.
• Open/close the reception area.
• Answer phones, take messages, and field questions.
• Maintain and update the branch filing system.
• Organize large volumes of information and calls.
• Sort and distribute mail; respond to information requests.
• Produce and proofread general documents and memos.
• Assist Loan Officers with marketing materials distribution.
• Uphold professional image and company standards.
• Maintain confidentiality of personal information and documentation.
• Perform other administrative tasks as needed.

Skills

Customer service

Communication skills

Microsoft Office

Organization

Attention to detail

Decision making

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Ruoff Mortgage seeks an Administrative Assistant to provide front desk support to the branch manager and sales staff. You will greet visitors, manage calls, organize the filing system, distribute mail, and assist with marketing materials, while maintaining confidentiality and professionalism.

The role requires strong organization, attention to detail, and the ability to handle multiple tasks in a busy branch environment.