Front Desk & Administrative Support Coordinator

Accreditation Association for Ambulatory Health Care (AAAHC); Deerfield (IL); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Annual merit increase

Discretionary bonus

Hybrid schedule eligibility

Medical, dental, and vision with HSA

401(k) with company match

Tuition reimbursement

Life and disability insurance

Employee Assistance Program

Job summary

AAAHC is seeking an Administrative Support Coordinator to deliver outstanding customer service as the main contact for clients, surveyors, and staff. You will answer calls and emails, greet visitors, and support front desk operations.

Responsibilities include mail handling, inventory, restocking of supplies, processing certificates and online orders, logging inquiries in CRM, and producing monthly front desk metrics in Excel, with a potential hybrid schedule.

Qualifications

• Three years' customer service/receptionist experience in a corporate setting.
• High School Diploma or GED.
• Excellent verbal and written communication skills to a variety of audiences.
• Effective organizational and time management skills; detail oriented and able to multi-task.
• Proficient in Microsoft Office.

Responsibilities

• Answer and route calls and emails from main phone and inboxes.
• Greet visitors and maintain reception and office security.
• Manage mail, inventory, restocking of supplies, and order fulfillment for certificates and online orders.
• Log inquiries in CRM and generate monthly front desk metrics in Excel.
• Support meetings, events, and special projects as needed.
• Collaborate with Finance and Marketing on order fulfilment and process improvements.

Skills

Customer service

Communication

Organization

Time management

MS Office

Education

High School Diploma or GED

Tools

Freshdesk

Office equipment

Copiers

Phone systems

Job description

AAAHC is seeking an Administrative Support Coordinator to deliver outstanding customer service as the main contact for clients, surveyors, and staff. You will answer calls and emails, greet visitors, and support front desk operations.

Responsibilities include mail handling, inventory, restocking of supplies, processing certificates and online orders, logging inquiries in CRM, and producing monthly front desk metrics in Excel, with a potential hybrid schedule.