Office Support Specialist I

Commonwealth of Massachusetts; Walpole (MA); On-site; USD 58,000 - 82,000; Full time

Job summary

Commonwealth of Massachusetts' Department of Developmental Services seeks an Office Support Specialist I at the Newton/South Norfolk Area Office in Walpole, MA. This full-time position supports the management team and handles administrative functions, correspondence, scheduling, and onboarding of new hires.

The role is a full-time, 37.5-hour position with a set shift of 8:45am-5:00pm, Monday to Friday, located in Walpole, MA.

Qualifications

• At least two years of full-time administrative experience or equivalent.
• Education substitutions allow an Associate's degree for part or all of the required experience.
• Educational substitutions limited as described in substitutions section.

Responsibilities

• Maintain the main office space and handle correspondence, inquiries, data management, and document handling.
• Provide general support to staff and assist the Area Director and Assistant Area Director.
• Answer phones, file requests, and support staff in resolving problems and locating resources.
• Liaise with internal and external agencies for day-to-day operations of the Area Office.
• Prepare reports, create/maintain spreadsheets, and compile data using computer software/databases.
• Schedule and attend regular meetings and assist in onboarding new hires.

Skills

Administrative work

Data management

Scheduling

Education

Associate's degree in business administration

Job description

Job Description

Office Support Specialist I (260005A7)

Job Description

Office Support Specialist I - (260005A7)

Description

The Department of Developmental Services (DDS) has an excellent career opportunity for a highly motivated individual for an Office Support Specialist Iposition at the Newton/South Norfolk Area Office in Walpole, MA. This position supports the administrative functions and needs of the management team of the office.

Duties and Responsibilities

This a summary and not a complete list of duties

• Maintain the main office space. Draft and analyze correspondence, responds to inquiries, data management, faxing, copying, and scanning documents.
• Operate standard office machines and equipment such as photocopiers, postage machine (including balance and updates), fax machine, computer, and any other equipment utilized in Area Office. Ensure ongoing functionality of equipment, trouble shoot as needed in addition to working with MIS/customer service. Assist in any new equipment rollout.
• Provide general support services to all staff in the Newton/South Norfolk office and act as an administrative assistant to the Area Director and Assistant Area Director, requiring a large degree of decision making and knowledge of functions of the Department.
• Answer telephones. File requests, provide routine information, and support staff in solving problems, finding resources, or getting assistance.
• Act as a liaison with internal and external agencies regarding the day-to-day operations of the Area Office.
• Prepare reports, create/maintain spreadsheets, and compile data using computer software/databases.
• Schedule and attend regular meetings as assigned by Area Office Management.
• Assist in the on-boarding of new hire ensuring all necessary equipment and supplies are provided and in working order.
• Manage office support functions including inventory, office supplies, and building issues.
• Manage assigned area projects including mass mailings and information gathering.

Please Note

This is a full-time, 37.5 hour position.

Shift: 8:45am-5:00pm Monday-Friday.

Days Off: Saturday and Sunday.

Flexibility required to meet the needs of the Area Office.

About the Department of Developmental Services

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
• Recommended candidates must successfully complete pre-employment screening which includes:
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

Forquestionsregarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

• Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below.
• Substitutions:
  1. I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
  2. II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
• Educational substitutions will only be permitted for a maximum of two years of the required experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affi…

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Walpole-125 West Street

Job

Administrative Services

Agency

Department of Developmental Services

Schedule

Full-time

Shift

Day

Job Posting

Aug 3, 2026, 4:28:39 PM

Number of Openings

1

Salary

57,865.34 - 81,582.28 Yearly

If you have Diversity, Affir…? Kendy Derival, [e-mail] - 8572835867

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No