Clerk IV

Commonwealth of Massachusetts; Holyoke (MA); On-site; USD 53,000 - 71,000; Full time

Job summary

The Commonwealth of Massachusetts Department of Developmental Services seeks a Clerk IV in Holyoke to handle telephones, greet visitors, and redirect calls. You will manage incoming and outgoing mail, assist staff with copying, mailing, and filing, and support the office’s equipment maintenance.

The ideal candidate has strong organizational skills and proficiency in Word, Excel and Outlook, and can learn systems like The HUB and HCSIS. Bilingual English/Spanish is a plus.

Qualifications

• Three years of full-time, or equivalent part-time, experience in office work.
• Proficiency in Microsoft Word, Excel and Outlook.
• Bilingual English/Spanish is a plus.

Responsibilities

• Answer telephones and redirect calls; greet visitors professionally.
• Manage incoming and outgoing mail and assist with copying, mailing, and filing.
• Support staff with investigation processes and maintaining established files/records; assist with office equipment maintenance.

Education

High school diploma or equivalent

Business/secretarial coursework diploma (non-degree)

Tools

Microsoft Word

Excel

Outlook

Job description

An Official website of the Commonwealth of Massachusetts

The Department of Developmental Services (DDS) is dedicated to creating, in partnership with other, innovative and genuine opportunities for individuals with intellectual disabilities to participate fully and meaningfully in, and contribute to, their communities as valued members.

The Clerk IV is responsible for answering telephones, redirecting calls, multi-tasking other reception activities including professionally greeting individuals, guardians, families, vendors and guest coming into the office. The Clerk IV will be responsible for ensuring that all incoming and outgoing mail is managed efficiently and timely and will also assist all staff with copying, mailing, investigation process, and filing into established files/records. This person will share responsibility in the upkeep and maintenance demands of office equipment, such as filling the paper and toner in the copiers, printers, and fax machines and seeking out repairs as necessary.

The Clerk IV should have excellent organizational skills and extensive experience in Microsoft Word, Excel and Outlook. The Clerk IV will learn to navigate established data systems such as: The HUB and HCSIS (Home and Community Services Information System). The Clerk IV must be able to understand and follow moderately complex oral and written instructions and able to collect, compile and interpret data and prepare complex reports. Bilingual English/Spanish is a plus.

Schedule

Monday-Friday 9:00am-5:00pm with Saturday and Sunday Off.

Flexibility required to meet the needs of the Holyoke/Chicopee Area Office.

About the Department of Developmental Services

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Pre‑employment screening

• Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https://cppdmass.gov
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

Applicants must have at least (A) three years of full-time, or equivalent part‑time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below:

I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *

II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *

III. A diploma for completion of a one year, full‑time, or equivalent part‑time, program in a recognized, non‑degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *

IV. A diploma for completion of a two‑year, full‑time, or equivalent part‑time, program in a recognized, non‑degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.*

* Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non‑management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Aff… Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Clerk IV

Primary Location

Agency

Department of Developmental Services

Shift

Day

Job Posting

Aug 20, 2026, 6:50:49 PM

Number of Openings

1

Salary

53,314.56 - 70,699.72 Yearly

If you have Diversity, affirmative action or equal employment opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Kendy Derival, [e-mail] - 8572835867

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No