Front Desk Receptionist

B & T Health, LLC.; Oak Ridge (TN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Pay increases based on performance

Supportive work environment

Meaningful work in mental health care

Job summary

B & T Health, LLC. is seeking a reliable Administrative Assistant / Front Desk Receptionist to serve as the first point of contact for clients and to support daily operations of the outpatient mental health clinic.

The role requires strong organizational skills, professionalism, and strict confidentiality under HIPAA. You will greet visitors, schedule appointments, handle calls, manage records, and assist with general clerical tasks in a compassionate, patient-centered environment.

Qualifications

• Experience at front desk preferred, healthcare experience a plus.
• Strong organizational and time-management skills.
• Professional communication and interpersonal skills.
• Ability to handle PHI with confidentiality; HIPAA awareness preferred.

Responsibilities

• Greet visitors and answer inquiries in a professional manner.
• Screen and route incoming calls; schedule appointments.
• Check in/out guests and maintain records.
• Process payments and issue receipts when needed.
• Maintain reception area and manage mail and deliveries.
• Enter data into company systems and support clerical tasks.
• Ensure privacy, security, and PHI handling per procedures.

Skills

Front desk experience

Organizational skills

Professional communication

Confidentiality

HIPAA knowledge

Customer service

Computer proficiency

Tools

Scheduling software

Microsoft Office

Job description

B & T Health is a professional outpatient mental health clinic dedicated to providing compassionate, evidence-based care to individuals, couples, and families in our community. Our team values professionalism, confidentiality, and creating a welcoming environment where clients feel safe and supported.

We are seeking a reliable, organized, and professional Administrative Assistant / Front Desk Receptionist to serve as the first point of contact for clients and to support the daily administrative operations of the clinic.

Position Overview:

The Front Desk Receptionist plays a vital role in ensuring the clinic operates smoothly and efficiently. This position requires strong organizational skills, attention to detail, professionalism, and a clear understanding of HIPAA regulations and the importance of maintaining strict confidentiality when handling protected health information (PHI).

Key Responsibilities:

• Responsibilities include:
  • Greet visitors, clients, and employees in a friendly, professional manner.
  • Answer, screen, and route incoming phone calls.
  • Schedule and confirm appointments.
  • Check guests in and out and maintain visitor records.
  • Respond to general questions and provide accurate information.
  • Receive, sort, and distribute mail, packages, and deliveries.
  • Maintain a clean, organized, and welcoming reception area.
  • Enter and update customer or visitor information in company systems.
  • Perform basic administrative duties, including filing, scanning, copying, and data entry.
  • Accept payments and issue receipts when required.
  • Monitor office supplies and notify management when items need to be reordered.
  • Communicate messages promptly to the appropriate staff members.
  • Follow company procedures regarding privacy, security, and workplace safety.
  • Assist coworkers and management with additional clerical tasks as needed.

Qualifications:

• Previous front desk experience preferred (healthcare or mental health setting a plus).
• Strong organizational and time-management skills.
• Professional communication and interpersonal skills.
• Ability to handle sensitive information with strict confidentiality.
• Basic knowledge of HIPAA regulations or willingness to learn.
• Comfortable interacting with clients in a mental health setting with empathy and professionalism.
• Proficiency with computers, email, scheduling systems, and basic office software.
• Ability to multitask in a fast-paced environment.

*Ideal candidates should be dependable, punctual, courteous, comfortable using phones and computers, and able to manage multiple tasks while providing excellent customer service.

What We Offer:

• Competitive starting pay of $15per hour.
• Opportunity for pay increases based on performance and reliability.
• Supportive and professional work environment.
• Meaningful work supporting mental health care in the community.