Receptionist

Lakes Regional; Mount Pleasant, Northern (TX, KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Short-term disability

Loan forgiveness

Employee assistance program

Pet insurance

Term life insurance

Employer retirement match

Dental & vision insurance

Wellness program

Paid vacation

Paid sick leave

Job summary

Lakes Regional in Mount Pleasant, TX is seeking a friendly Receptionist for our mental health clinic. You will be the first point of contact for clients, visitors, and callers, creating a welcoming and organized front desk that supports efficient clinic operations.

Responsibilities include answering calls, greeting guests, scheduling appointments, managing registrations, maintaining confidentiality, and coordinating with clinical staff.

Qualifications

• High School Diploma required.
• Minimum six months of related work experience.
• Preferred: mental health setting experience and bilingual (English/Spanish).

Responsibilities

• Answer and route incoming calls using a multiline system.
• Greet clients, visitors, and partners with courtesy.
• Direct walk-in clients and visitors to the appropriate staff.
• Schedule, confirm, and manage appointments daily.
• Maintain client confidentiality per HIPAA and policies.
• Assist with patient registration, intake paperwork, and data entry.
• Monitor the reception area for a professional atmosphere.
• Respond to general inquiries and provide information about clinic services.
• Coordinate communication between clients and clinical staff.
• Assist with financial intakes when needed.
• Print and distribute routine schedules and service reports.

Skills

Phone system operation

Greet and assist visitors

Scheduling appointments

HIPAA compliance

Data entry

Multitasking

Interpersonal communication

Bilingual English/Spanish

Education

High School diploma

Job description

We are seeking a friendly, professional, and organized Receptionist to join our mental health clinic team. The Receptionist serves as the first point of contact for clients, visitors, and callers, creating a welcoming and supportive environment while ensuring efficient clinic operations. The receptionist responsibilities include: Answer and route incoming phone calls promptly and professionally.

• Be able to operate a multi-line telecommunications system.
• Greet clients, visitors, and community partners with courtesy and compassion.
• Direct walk-in clients and visitors to the appropriate staff members or services.
• Schedule, confirm, and manage appointments daily.
• Maintain client confidentiality in accordance with HIPAA and organizational policies.
• Assist with patient registration, intake paperwork, and data entry.
• Monitor the reception area to ensure a professional and welcoming atmosphere.
• Respond to general inquiries and provide information about clinic services.
• Support staff with filing, scanning, and other office duties.
• Coordinate communication between clients and clinical staff.
• Assist with financial intakes when needed.
• Print and distribute routine schedules/service reports

Incumbent must be highly organized with multi-tasking skills, and capable of managing requests from multiple staff in a high traffic/high noise setting. Strong interpersonal skills are essential.

Minimum Qualifications:High School Diploma.

Preferred Qualifications: Prior mental health experience preferred. Ability to communicate and work effectively in a fast-paced work setting; ability to plan, implement and prioritize assignments. Prefer bilingual skills English Spanish and work well in a team setting .

Work Schedule: 8-5 Mon-Fri (Full-time)

Benefits at full time:

• Employer-Cost Sharing of health (Include 50% of Elected Dependent Coverage)
• Employer-Paid Short-Term Disability Insurance
• Loan Forgiveness Program
• Employee Assistance Program
• Pet Insurance
• Employer-Paid Term Life Insurance
• Employer-Match Retirement Contributions (Up to 5% of Base Salary)
• Optional Dental, Vision, Life and Long-Term Disability Insurance
• Wellness Program
• 2 Weeks Paid Vacation Leave per Year with Graduating Accrual Rate
• 2+ Weeks Paid Sick Leave per Year

Qualifications

Education

Required

High School or better.

Experience

Required

Six months of work related experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.