Front Desk & Admin Support Specialist

ClearStaff, Inc.; St. Charles (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

ClearStaff, Inc. in Illinois is seeking a dedicated Customer Service Representative to be the primary contact for clients, delivering exceptional support and efficient service.

The role blends office management with customer interactions, requiring strong communication, technical proficiency, and a collaborative mindset. The position focuses on handling inquiries via phone, email, and live chat, managing front desk operations, and maintaining accurate client records using spreadsheets and

Qualifications

• Proven experience in office management, clerical work, or customer service roles.
• Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel), spreadsheets, and data entry applications.
• Experience with QuickBooks or similar accounting software is preferred.
• Bilingual abilities are highly desirable to serve diverse client populations effectively.

Responsibilities

• Respond promptly and effectively to customer inquiries via multi-line phone systems, email, and live chat platforms.
• Manage front desk operations, including greeting visitors, handling incoming calls, and maintaining a professional office environment.
• Utilize productivity software such as Microsoft Office (Word, Excel) and data entry tools to document interactions accurately.
• Maintain organized filing systems and update client records using spreadsheets and database management tools.
• Assist with calendar management, scheduling appointments, and coordinating meetings for team members.
• Provide administrative support by preparing correspondence, proofreading documents, and managing office supplies.
• Support office management tasks including filing, document processing, and ensuring adherence to company policies.
• Demonstrate excellent phone etiquette and organizational skills to enhance overall client satisfaction.
• Collaborate with team members to improve office workflows and streamline customer service processes.
• Use technical proficiency in computer literacy to troubleshoot basic issues and support other administrative functions.

Skills

Customer service

Office management

Multiline phone systems

Professional communication

Bilingual

Data entry

Microsoft Office

Tools

Microsoft Office

QuickBooks

Job description

ClearStaff, Inc. in Illinois is seeking a dedicated Customer Service Representative to be the primary contact for clients, delivering exceptional support and efficient service.

The role blends office management with customer interactions, requiring strong communication, technical proficiency, and a collaborative mindset. The position focuses on handling inquiries via phone, email, and live chat, managing front desk operations, and maintaining accurate client records using spreadsheets and