Customer Service Clerk

ClearStaff, Inc.; St. Charles (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

ClearStaff, Inc. in Illinois is seeking a dedicated Customer Service Representative to be the primary contact for clients, delivering exceptional support and efficient service.

The role blends office management with customer interactions, requiring strong communication, technical proficiency, and a collaborative mindset. The position focuses on handling inquiries via phone, email, and live chat, managing front desk operations, and maintaining accurate client records using spreadsheets and

Qualifications

• Proven experience in office management, clerical work, or customer service roles.
• Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel), spreadsheets, and data entry applications.
• Experience with QuickBooks or similar accounting software is preferred.
• Bilingual abilities are highly desirable to serve diverse client populations effectively.

Responsibilities

• Respond promptly and effectively to customer inquiries via multi-line phone systems, email, and live chat platforms.
• Manage front desk operations, including greeting visitors, handling incoming calls, and maintaining a professional office environment.
• Utilize productivity software such as Microsoft Office (Word, Excel) and data entry tools to document interactions accurately.
• Maintain organized filing systems and update client records using spreadsheets and database management tools.
• Assist with calendar management, scheduling appointments, and coordinating meetings for team members.
• Provide administrative support by preparing correspondence, proofreading documents, and managing office supplies.
• Support office management tasks including filing, document processing, and ensuring adherence to company policies.
• Demonstrate excellent phone etiquette and organizational skills to enhance overall client satisfaction.
• Collaborate with team members to improve office workflows and streamline customer service processes.
• Use technical proficiency in computer literacy to troubleshoot basic issues and support other administrative functions.

Skills

Customer service

Office management

Multiline phone systems

Professional communication

Bilingual

Data entry

Microsoft Office

Tools

Microsoft Office

QuickBooks

Job description

Job Description

Overview

We are seeking a dedicated and professional Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, providing exceptional support and ensuring their needs are met with efficiency and courtesy. The ideal candidate will possess strong communication skills, technical proficiency, and a passion for delivering outstanding customer experiences. This position offers an excellent opportunity to develop your office management and client communication skills within a supportive environment committed to excellence.

Responsibilities

• Respond promptly and effectively to customer inquiries via multi-line phone systems, email, and live chat platforms.
• Manage front desk operations, including greeting visitors, handling incoming calls, and maintaining a professional office environment.
• Utilize productivity software such as Microsoft Office (Word, Excel) and data entry tools to document interactions accurately.
• Maintain organized filing systems and update client records using spreadsheets and database management tools.
• Assist with calendar management, scheduling appointments, and coordinating meetings for team members.
• Provide administrative support by preparing correspondence, proofreading documents, and managing office supplies.
• Support office management tasks including filing, document processing, and ensuring adherence to company policies.
• Demonstrate excellent phone etiquette and organizational skills to enhance overall client satisfaction.
• Collaborate with team members to improve office workflows and streamline customer service processes.
• Use technical proficiency in computer literacy to troubleshoot basic issues and support other administrative functions.

Requirements

• Proven experience in office management, clerical work, or customer service roles.
• Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel), spreadsheets, and data entry applications.
• Experience with QuickBooks or similar accounting software is preferred.
• Bilingual abilities are highly desirable to serve diverse client populations effectively.
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Demonstrated phone communication skills with a focus on professionalism and courtesy.
• Prior experience working with multi-line phone systems and front desk operations.
• Strong attention to detail for proofreading, data accuracy, and document management.
• Ability to handle sensitive information discreetly while maintaining confidentiality.
• Previous experience in administrative roles such as personal assistant or office assistant is advantageous.

This position is an excellent opportunity for individuals seeking to leverage their customer service expertise within a professional setting that values organization, communication, and technical proficiency. We welcome applicants committed to delivering high-quality support while fostering positive relationships with clients and colleagues alike.

Benefits

Company Description

ClearStaff Inc. - an industrial staffing company - We place candidates with the right skill sets to perform their duties, and match every candidate to the right job where they can succeed.

Company Description

ClearStaff Inc. - an industrial staffing company - We place candidates with the right skill sets to perform their duties, and match every candidate to the right job where they can succeed.