Front Desk (104407)

Paycom - ATS; Austin (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

The front desk clerk at Paycom - ATS in Austin, TX handles routine clerical and customer service tasks, answers phones, maintains records, and supports the healthcare practice.

Experience of 1+ year in retail or clinical front desk is preferred; strong communication, organization, and basic computer skills (Excel, Word, Outlook) are required to ensure smooth operations and HIPAA compliant handling.

Qualifications

• 1+ year of retail or clinical front desk experience preferred.
• Must have strong communication and organizational skills.
• Proficiency in basic computer applications (Excel/Word/Outlook) and data entry.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers to the appropriate manager or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice/clinic facilities or services.
• Adheres to all safety policies and procedures while supporting high quality and great customer service.
• Performs other duties as necessary.

Skills

Detail oriented

Professional attitude

Reliable

Interpersonal skills

English communications

Microsoft Excel

Microsoft Word

Microsoft Outlook

HIPAA knowledge

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Details: Job Location: Austin-Spicewood - Austin, TX 78759, Position Type: Full Time, Salary Range: $18.00 Hourly, Job Category: Health Care

Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Supervisory Responsibilities

This position has no supervisory responsibilities.