Front Desk (104246)

U.S. Dermatology Partners; Carrollton (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

U.S. Dermatology Partners in Carrollton, TX is seeking a reliable front desk clerk to perform routine clerical work, answer phones, greet patients, schedule appointments, collect information, and support the clinic's daily operations.

The role requires strong communication, attention to detail, and proficiency with Microsoft Office; prior front desk or retail experience and knowledge of HIPAA are preferred.

Qualifications

• 1+ year of front desk experience in retail or clinical settings.
• Strong typing and data-entry skills with attention to detail.
• Ability to follow instructions and maintain patient confidentiality (HIPAA).

Responsibilities

• Answer central telephone system and direct calls to the appropriate person.
• Greet patients, provide customer assistance and process paperwork.
• Operate office equipment and maintain patient records and billing data.
• Prepare and distribute documents, reports, and memos.
• Ensure compliance with safety policies and high-quality customer service.

Skills

Customer service

Attention to detail

Communication skills

English proficiency

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Job Details: Job Location: Carrollton-Josey 2 - Carrollton, TX 75007, Position Type: Full Time, Job Category: Health Care,

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

Maintains office procedures and assists with administrative tasks. Answers central telephone system and directs calls accordingly. Receives the public and answers questions, in person and by telephone; responses to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department. Operates office machines and computers as required to ensure patients are processed correctly and effectively. Duplicates and distributes materials as necessary. Composes, types and edits correspondence, reports, memoranda and other material. Assists patients with the use of the practice / clinic facilities or services. Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service. Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

Detail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities

This position has no supervisory responsibilities.