Front Desk (103928)

U.S. Dermatology Partners; Austin, Northern (TX, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

U.S. Dermatology Partners in Austin, TX is seeking a seasonal front desk clerk to perform routine clerical and administrative work, greet patients, answer phones, process data, and maintain patient records.

This on-site role requires proficiency with Microsoft Excel, Word, and Outlook, plus strong communication, organization, and attention to detail. The ideal candidate has 1+ year of front desk experience in retail or clinical settings and a solid understanding of HIPAA regulations and patient

Qualifications

• 1+ year of retail or clinical front desk experience preferred.
• Knowledge of state/federal regulations; HIPAA guidelines.

Responsibilities

• Answers central telephone system and directs calls.
• Receives the public, answers questions, and refers to appropriate staff.
• Performs data processing and maintains patient records.
• Operates office machines and computers to process patients correctly.
• Duplicates/distributes materials and composes/edit correspondence as needed.
• Assists patients with use of clinic facilities and services.
• Adheres to safety policies, supporting high-quality customer service.
• Performs other duties as needed.

Skills

Detail oriented

Professional attitude

Reliable

Management skills

Organizational skills

Follow instructions

Verbal & written communication

Analytical ability

Basic computer skills

Office software proficiency

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Job Details

Job Location: Austin-Jollyville - Austin, TX 78759

Position Type: Seasonal

Job Category: Health Care

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

QualificationsSECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

This position has no supervisory responsibilities.