Front Desk (103519)

U.S. Dermatology Partners; Guthrie (OK); On-site; USD 20,664 - 23,419; Full time

Job summary

U.S. Dermatology Partners in Guthrie, OK is seeking a front desk clerk to perform routine clerical, secretarial and administrative tasks.

This role handles phones, greets the public, assists patients, processes data, and maintains records with accuracy and professionalism. The ideal candidate has at least 1 year of front desk experience in retail or clinical settings, strong communication skills in English, and proficiency with Microsoft Office.

Qualifications

• Detail oriented with professional attitude and reliability.
• Interpersonal and customer service skills to support patients.
• Ability to follow verbal & written instructions with good grammar.
• Proficiency with Microsoft Excel, Word, and Outlook.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Skills

Interpersonal skills

Attention to detail

Communication (English)

Microsoft Office

Customer service

Data entry

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Location: Guthrie, Oklahoma; Type: Full Time; Salary Range: $15.00 - $17.00 Hourly; Job Category: Health Care.

Overview

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Experience

• One (1) year or more of retail or clinical front desk experience, preferred

Knowledge, Skills and Abilities

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• SPECIALTY knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Supervisory Responsibilities

This position has no supervisory responsibilities.