Front Desk Attendant / Culture Expert - Opening Shift

Anatomy; Miami Beach (FL); On-site; USD 24,000 - 30,000; Part time

Job summary

Anatomy welcomes members and guests with first-line service, handling membership questions, facility inquiries, and merchandise purchases. You will convey policies with poise while maintaining a friendly, professional demeanor.

Day-to-day tasks include greeting, assisting with questions, managing payments via Club Ready POS, and staying knowledgeable about classes, schedules, and promotions. The role requires teamwork and a proactive, customer-centric attitude.

Qualifications

• Must be at least 18 years old.
• Friendly, outgoing personality with sociable demeanor.
• Excellent communication and problem solving abilities.
• Ability to prioritize and work in a fast-paced club setting.
• Team player with a positive attitude and empathy.
• Willingness to work opening shifts and flexible schedule.

Responsibilities

• Greet members and guests with prompt, courteous service.
• Assist with questions and product selection at front desk.
• Maintain positive attitude and take initiative.
• Communicate effectively with team via phone, email, and in person.
• Maintain product knowledge for front desk merchandise.
• Operate Club Ready POS for payments and inquiries.
• Process memberships and service payments; manage promotions.
• Uphold Anatomy’s aesthetics, atmosphere, and culture.
• Answer questions about classes, instructors, and schedule.
• Ensure front desk cleanliness and professional image.

Skills

Friendly personality

Excellent communication

Team player

Problem solving

Customer service

Empathetic listener

Adaptable

Tools

Club Ready POS

Job description

Description

Welcome Desk staff is the first line of contact for Anatomy members and guests. Provide superior customer service while assisting them in membership questions, facility questions, and merchandise purchases. Must be able to convey and enforce policies while still maintaining poise and a positive demeanor.

Must Haves

Must be able to work Monday Through Friday opening shift from 4:30 am - 10:30 am

Communicating with supervisors, peers, or subordinates: Must provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely and efficient manner.

Qualifications

• Must be at least 18 years or older to apply.
• Responds to members requests with a can-do attitude. If it’s an issue that you cannot resolve, relay the information to the manager/supervisor on duty to handle
• Must have a friendly, outgoing personality and enjoy social interaction
• Must have a cooperative, positive and optimistic attitude.
• Must exhibit enthusiasm for the club and for the job.
• Must be a patient, courteous listener, and able to show empathy
• Must have the ability to prioritize and work within a fast paced environment.
• Abel to work as part of a team
• Demonstrate excellent problem solving and communication skills

Schedule Needs

• Have flexibility with their schedule
• Have ability to work weekends, holidays, early morning and /or late evenings

Key Responsibilities

• Greet and provide prompt courteous customer service.
• Assists members and guest with questions and product selection.
• Maintain a positive attitude and take initiative.
• Maintain excellent communication skills: phone, within a team, and between co-workers
• Maintain product knowledge for products at front desk.
• Working knowledge of Club Ready so can perform following tasks:
• PT, Membership, Pilates, Stretch and Merchandise Sales
• Provide answers to simple billing inquiries.
• Search for prospects and members.Maintain Anatomy aesthetic, appearance, atmosphere, and culture.

Daily Procedures

• Answer any questions, providing information about the club, class schedule, instructors and trainers, etc.
• Utilise cash and Club Ready POS system management
• Receive and process membership and service payments
• Guide customers with regards to the latest club promotions, discounts, and /or special events.
• Receive deliveries and ensures they are taken to their proper destination within the club.
• Maintain a personal, professional and helpful image upholidng Anatomy’s customer servicew standards

Daily Expectations

• Maintain cleanliness of the desk, desk area, and lobby
• No personal tasks (i.e. texting, emailing, web surfing, personal phone calls
• Keep front desk area (top and behind) and lobby neat and tidy
• Stay up to date on interdepartmental communication emails
• Communicate in a timely manner to the Membeship Sales Teams (via email and text) any guests or non-members interested in touring the club
• Have a pleasant demeanor when addressing all members and guesst entering and leaving the club
• When greeting members and guests in person or on the phone, voice is always smiling.
• Make eye contact when speaking to members and guests.
• Follow and complete Opening and Closing checklists provided.