Front Desk

Advocare LLC; Red Bank (NJ); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Multiple medical and prescription coverage options

Dental and vision care plans

Health Savings Accounts (HSAs)

Flexible Spending Accounts (FSAs)

401(k) retirement savings plan

Paid time off (PTO)

Commuter benefits

Job summary

Advocare LLC in Red Bank is seeking a friendly Front Desk Receptionist to manage front-office tasks efficiently. This role involves greeting patients, answering calls, scheduling appointments, and providing exceptional customer service.

You will play a vital part in a dynamic clinical team focused on delivering outstanding patient care. The ideal candidate should have strong communication skills and be detail-oriented, with prior experience in a medical office preferred. Full-time and part-time benefits are available.

Responsibilities

• Answer incoming calls on a multi-line telephone system.
• Schedule and confirm patient appointments.
• Transfer calls and take accurate messages.
• Greet patients and visitors and notify team members.
• Collect and post co-pays and communicate balances.
• Check patients out and follow checkout protocols.
• Notify the doctor of patient cancellations.
• Type correspondence and office memos as directed.
• Transcribe visit details into medical reports.
• Prepare charts and print daily appointment schedules.

Skills

Excellent customer service

Communication skills

Interpersonal skills

Detail-oriented

Multitasking capabilities

Microsoft Office proficiency

Bilingual in English/Spanish or Portuguese

Education

High School Diploma or equivalent

Front desk or medical office experience

Familiarity with electronic medical records (EMR)

Job description

Description

We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.

Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.

Front Desk Receptionist Responsibilities

• Answer incoming calls on a multi-line telephone system with professionalism and efficiency
• Schedule and confirm patient appointments
• Transfer calls and take accurate messages according to office procedures
• Greet patients and visitors and notify the appropriate team member of their arrival
• Collect and post co-pays and communicate outstanding balances
• Check patients out and follow proper check-out protocols
• Notify the doctor when a patient cancels
• Type correspondence and office memos as directed
• Transcribe visit details into medical reports
• Prepare charts, gather necessary paperwork, and print daily appointment schedules

Front Desk Receptionist Required Skills and Abilities

• Excellent customer service and communication skills
• Ability to maintain professionalism, confidentiality, and diplomacy
• Strong interpersonal skills with the ability to work with diverse individuals
• Detail-oriented with strong follow-up and multitasking capabilities
• Adaptable and flexible in a fast-paced, ever-changing environment
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Education and Experience

• High School Diploma or equivalent required
• Front desk or medical office experience preferred
• Familiarity with electronic medical records (EMR) is a plus
• Bilingual in English/ Spanish or Portugese

Benefits Available

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Commuter benefits
• Group auto and homeowners insurance

Part-time Benefits

• Vision
• Flexible Spending Accounts
• MetLife Auto/Vehicle & Home Insurance Discounts