Front Desk

Advocare LLC; Mount Arlington (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical and Rx

Dental

Vision

401K Employer Match

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Voluntary Hospital Indemnity

Voluntary Term Life and AD&D

Voluntary Short-Term Disability & Long

Voluntary Critical Illness, Cancer, и

MetLife Auto/Vehicle & Home Insurance

Job summary

A healthcare provider is seeking a Front Desk Receptionist in Mount Arlington, NJ to manage patient interactions and perform administrative tasks. Responsibilities include greeting patients, answering calls, scheduling appointments, and handling medical records. The ideal candidate possesses excellent customer service skills and experience in a medical environment. Full-time benefits include medical, dental, and a 401K plan, while part-time employees also receive vision and flexible spending accounts.

Qualifications

• High School Diploma or Equivalent is required.
• Experience with Microsoft Office is essential.
• Preferably one year of prior experience in a medical setting.

Responsibilities

• Answer incoming phone calls professionally.
• Schedule patient appointments and transfer calls appropriately.
• Greet patients and visitors in a welcoming manner.
• Collect and post co-pays on office visit days.
• Ensure patients check out as they leave the office.
• Confirm patient appointments and document cancellations.
• Prepare doctor’s patient files by organizing charts.
• Type correspondence and office memos as directed.
• Transcribe information regarding patient visits for medical reports.
• Prepare and provide the Doctor’s patient files by pulling charts and printing daily schedules.

Skills

Excellent customer service skills

Effective verbal and written communication skills

Professionalism and confidentiality

Ability to establish and maintain effective working relationships

Detail oriented

Versatility and flexibility

Attention to detail

Adaptability

Education

High School Diploma or Equivalent

Experience with Microsoft Office

One year of prior experience in a medical setting preferred

Tools

Microsoft Office

Job description

Description

The Front Desk Receptionist is responsible for greeting patients upon arrival, relaying incoming telephone calls to the appropriate person, and performing assigned administrative responsibilities. Handle medical and insurance records, as well as billing and other related duties as assigned. Manage patient communications and staff calendars. Convey a positive and professional image of the Care Center to the public.

Advocare, LLC is a partnership of the top doctors in New Jersey and Pennsylvania, including pediatricians, family practice doctors and specialists. As part of the team, you’ll work side‑by‑side with forward‑thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment.

Essential Functions:

• Answers incoming telephone calls on a multi‑line telephone system in a professional manner.
• Schedule patient appointments.
• Transfers calls to the appropriate person and writes messages in accordance with approved telephone procedures.
• Greet patients and visitors as they enter the office and notify the appropriate person of the patient’s arrival.
• Collect and post co‑pays and remind patients of past due balances on the day of office visit.
• Ensure patients check out as they leave the office and follow check‑out procedures.
• Confirm patient appointments.
• Document and notify Doctor when a patient cancels an appointment.
• Type correspondence and office memos as directed.
• Transcribe information regarding patient visits for medical reports.
• Prepare and provide the Doctor’s patient files by pulling charts, gathering paperwork, and printing daily appointment schedules.

Required Skills/Abilities:

• Excellent customer service skills.
• Effective verbal and written communication skills.
• Demonstrate professionalism, confidentiality, and diplomacy and can serve a wide range of employees and patients.
• Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.
• Commitment to excellence and high standards
• Detail oriented with strong follow‑up initiative
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Education and Experience:

• High School Diploma or Equivalent
• Experience with Microsoft Office (Word, Excel, Outlook and PowerPoint).
• One year of prior experience in a medical setting preferred

Benefits Available:

(Full‑Time Employee Benefits)

• Medical and Rx
• Dental
• Vision
• 401K Employer Match
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Voluntary Hospital Indemnity
• Voluntary Term Life and AD&D
• Voluntary Short‑Term Disability & Long‑Term Disability
• Voluntary Critical Illness, Cancer, and Accident Insurance
• MetLife Auto/Vehicle & Home Insurance Discounts

(Part‑Time Employee Benefits)

• Vision
• Flexible Spending Accounts
• MetLife Auto/Vehicle & Home Insurance Discounts