Front Desk

Express Employment Professionals; Scottsdale (AZ); On-site; USD 25,000 - 28,000; Full time

Job summary

Express Employment Professionals Southeast Phoenix is partnering with a Scottsdale hotel to hire a Front Desk Associate. The role focuses on delivering exceptional guest service, handling check-ins/outs, reservations, and payments with accuracy.

You will engage guests, resolve issues, and coordinate with housekeeping and other departments to ensure a smooth stay and a welcoming atmosphere in a fast-paced environment.

Qualifications

• Hands-on hotel front desk experience required: minimum of 2 years.
• Strong understanding of hotel operations including reservations, check-ins, check-outs, and guest services.
• Experience using hotel property management systems to manage reservations, room assignments, guest accounts, and billing.
• Experience processing credit card transactions, payments, and guest charges accurately.
• Excellent communication, interpersonal, and customer service skills.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Manage guest check-ins, check-outs, room assignments, and reservation updates.
• Process guest payments, credit card transactions, and incidental charges accurately.
• Answer incoming calls, respond to inquiries, and assist with guest requests.
• Use hotel property management systems to maintain accurate reservations, guest accounts, and billing information.
• De-escalate challenging guest situations, resolve complaints, and identify solutions while maintaining professionalism.
• Address reservation discrepancies, room concerns, and unexpected guest needs promptly and effectively.
• Communicate with housekeeping, maintenance, and other departments to coordinate guest requests.
• Provide information about hotel amenities, services, and local attractions.
• Maintain a clean, organized, and welcoming front desk environment.

Skills

Front desk experience

Reservations management

Guest services

Credit card processing

Customer service

Communication skills

Tools

Property Management System (PMS)

Job description

Hotel Front Desk Associate | $18–$20/hr

Location: Scottsdale, AZ
Pay: $18.00–$20.00 per hour, depending on experience
Position: Full-Time
Schedule: Flexible availability for day and evening shifts based on business needs

About the Opportunity

Express Employment Professionals – Southeast Phoenix is partnering with a hotel in Scottsdale to hire an experienced Front Desk Associate who is passionate about hospitality and delivering exceptional guest service.

We are seeking a hospitality professional with hands‑on hotel front desk experience who understands the importance of creating a welcoming and positive experience for every guest. The ideal candidate is confident managing reservations, processing payments, resolving guest concerns, and handling the daily demands of a busy hotel front desk.

This opportunity is well suited for someone who genuinely enjoys working in hospitality, thrives in a guest‑facing role, and takes pride in providing professional, attentive service.

Key Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.

• Manage guest check‑ins, check‑outs, room assignments, and reservation updates.

• Process guest payments, credit card transactions, and incidental charges accurately.

• Answer incoming calls, respond to inquiries, and assist with guest requests.

• Use hotel property management systems to maintain accurate reservations, guest accounts, and billing information.

• De‑escalate challenging guest situations, resolve complaints, and identify solutions while maintaining professionalism.

• Address reservation discrepancies, room concerns, and unexpected guest needs promptly and effectively.

• Communicate with housekeeping, maintenance, and other departments to coordinate guest requests.

• Provide information about hotel amenities, services, and local attractions.

• Maintain a clean, organized, and welcoming front desk environment.

Qualifications

• Previous hands‑on hotel front desk experience required: minimum of 2 years.

• Strong understanding of hotel operations, including reservations, check‑ins, check‑outs, and guest services.

• Demonstrated experience using hotel property management systems to manage reservations, room assignments, guest accounts, and billing.

• Experience processing credit card transactions, payments, and guest charges accurately.

• Proven ability to independently resolve guest concerns, de‑escalate challenging situations, manage competing priorities, and maintain exceptional service standards during busy periods.

• Excellent communication, interpersonal, and customer service skills.

• Ability to remain calm, professional, and solution‑focused when handling difficult guest interactions.

• Strong attention to detail and accuracy when handling guest information and financial transactions.

• Ability to multitask, prioritize responsibilities, and work independently in a fast‑paced hotel environment.

• Flexible availability to work day and evening shifts based on business needs.

• Dependable, professional, and committed to delivering an exceptional guest experience.

Please Note: This position requires previous hands‑on hotel front desk experience. General receptionist or customer service experience alone does not meet the qualifications for this opportunity.

Compensation & Opportunity

• $18.00–$20.00 per hour, depending on experience

• Full‑time opportunity

• Professional hospitality environment

• Opportunity to apply and further develop hotel guest service skills

• Collaborative, guest‑focused team

About Express Employment Professionals

Express Employment Professionals connects qualified job seekers with local employers offering temporary, evaluation‑to‑hire, and long‑term employment opportunities. Our Southeast Phoenix team is committed to helping candidates find positions that match their skills, experience, and career goals.

Keywords

#HotelFrontDesk #FrontDeskAssociate #HotelReceptionist #GuestServices #HotelJobs #HospitalityJobs #ScottsdaleJobs #ScottsdaleHiring #HotelFrontDeskJobs #HospitalityCareers #GuestRelations #CustomerService #NowHiring #ExpressEmploymentProfessionals

#3069SE