FRONT DESK

Marion Eye Centers Ltd; Carbondale (IL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) retirement plan

Employee discounts on eyewear and eyew

Job summary

Marion Eye Centers Ltd in Crabondale is seeking a Front Desk Receptionist to be the first point of contact for patients. You will greet guests, check in/out, schedule appointments, verify insurance, collect payments, and support clinical and optical teams.

This full-time, on-site position requires strong communication, attention to detail, and the ability to multitask in a fast-paced ophthalmology setting. Competitive benefits include health/dental/vision insurance and paid time off.

Qualifications

• High school diploma or equivalent required.
• Medical office/front desk experience preferred; ophthalmology/optometry a plus.
• Strong communication and customer service skills.
• Excellent attention to detail and multitasking in a fast-paced setting.
• Basic computer skills; experience with EHR systems preferred.

Responsibilities

• Greet patients and visitors in a courteous, professional manner.
• Check patients in and out, confirm appointments, and update demographics/insurance information in the practice management system.
• Schedule, reschedule, and confirm patient appointments for exams, procedures, and optical services.
• Verify insurance eligibility and obtain authorizations as needed.
• Collect co-pays, balances, and other payments; issue receipts and maintain accurate cash logs.
• Answer and route incoming phone calls; take detailed messages and ensure prompt follow-up.
• Maintain confidentiality and compliance with HIPAA and Marion Eye Center policies.
• Assist with scanning, filing, and maintaining patient records.
• Support doctors, technicians, and optical staff with patient flow to ensure an efficient schedule.
• Maintain a clean, organized, and professional reception area.

Skills

Communication skills

Customer service

Attention to detail

Multitasking

EHR basics

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Front Desk Receptionist – Marion Eye CenterLocation: CrabondalePosition Type: Full-Time / On-SitePosition SummaryThe Front Desk Receptionist serves as the first point of contact for patients at Marion Eye Center. This role is responsible for creating a welcoming, professional, and efficient environment by managing patient check-in and check-out, scheduling appointments, verifying insurance, collecting payments, and assisting the clinical and optical teams with day-to-day administrative support.Key ResponsibilitiesGreet patients and visitors in a courteous, professional manner.Check patients in and out, confirm appointments, and update demographic and insurance information in the practice management system.Schedule, reschedule, and confirm patient appointments for exams, procedures, and optical services.Verify insurance eligibility and obtain authorizations as needed.Collect co-pays, balances, and other payments; issue receipts and maintain accurate cash logs.Answer and route incoming phone calls; take detailed messages and ensure prompt follow-up.Maintain confidentiality and compliance with HIPAA and Marion Eye Center policies.Assist with scanning, filing, and maintaining patient records.Support doctors, technicians, and optical staff with patient flow to ensure an efficient schedule.Maintain a clean, organized, and professional reception area.Perform additional administrative duties as assigned by management.QualificationsHigh school diploma or equivalent required.Previous medical office or front desk experience preferred, ophthalmology or optometry experience a plus.Strong communication and customer service skills.Excellent attention to detail and ability to multitask in a fast-paced environment.Basic computer skills: experience with electronic health record (EHR) systems preferred.Professional appearance and demeanor.Work EnvironmentClinic setting across Southern Illinois locations.Frequent interaction with patients, staff, and physicians.Must be able to sit, stand, and move between exam rooms and the front office as needed.BenefitsCompetitive payHealth, dental, and vision insurancePaid time off and holidays401(k) retirement planEmployee discounts on eyewear and services