Client Intake Coordinator

Serenity Healthcare; Farmers Branch (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision insurance

401(k) retirement plan

10 PTO days

Opportunities for career growth

Job summary

A supportive healthcare organization in Farmers Branch, Texas is seeking a Client Intake Coordinator to provide outstanding customer service to new and existing clients. This role involves guiding clients through their onboarding journey, answering inquiries, and maintaining organized records. Candidates should have 2+ years in customer-facing roles and excellent communication skills. Benefits include competitive pay, medical insurance, PTO days, and opportunities for career growth.

Qualifications

• 2+ years of experience in customer-facing roles.
• Ability to manage multiple tasks in a fast-paced environment.
• Some college experience is a plus.
• Ability to manage multiple conversations in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for new and returning clients.
• Gather and document important client details.
• Respond to client inquiries about services.
• Maintain accurate records in internal systems for smooth service delivery.
• Collaborate with internal teams to ensure a positive client experience.

Skills

Strong communication skills

Detail-oriented

Organizational habits

Time management

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Employment Type

Full-Time

At Serenity, we are looking for a Client Intake Coordinator to provide outstanding customer service and ensure a positive experience for our new and existing clients. In this role, you'll be the first point of contact for individuals looking to engage with our programs, guiding them through every step of their journey. You'll answer questions, gather essential information, and make sure each client feels valued and supported throughout the onboarding process.

This position is perfect for someone who loves helping others, enjoys solving problems, and takes pride in making a great first impression. No specialized experience is needed—we provide full training to help you succeed!

What You'll Do

• Serve as the primary point of contact for new and returning clients, providing clear information about services and next steps in their journey with us
• Gather and document important client details to ensure our team is prepared for upcoming sessions
• Respond to client inquiries, providing answers about services, timelines, and expectations
• Maintain organized, accurate records using internal systems to ensure smooth service delivery
• Work closely with internal teams to ensure a seamless, positive experience for all clients

What We're Looking For

• 2+ years of experience in customer-facing roles (customer service, hospitality, client support, etc.)
• Strong communication skills with the ability to quickly build rapport and trust
• Detail-oriented with excellent organizational and documentation habits
• Ability to manage multiple tasks and conversations in a dynamic, fast-paced environment
• High school diploma or equivalent required; some college experience is a plus

Pay & Benefits

• Competitive pay based on experience
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after the first year) + 10 paid holidays
• Opportunities for career growth as the company continues to expand

Schedule

• Three 13-hour shifts per week

About Serenity

Serenity is a growing organization focused on providing structured programs that make a meaningful impact on our clients' lives. We pride ourselves on clear communication, efficient processes, and delivering a welcoming, supportive experience from day one.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.