Front Desk

City of Lincoln; Myrtle Beach (SC); On-site; USD 28,000 - 36,000; Full time

Job summary

The City of Lincoln seeks a Front Desk Receptionist for a medical office in Myrtle Beach, SC. You will greet patients, activate files, and move patients through a pre-determined appointment schedule.

Responsibilities include handling inquiries, scheduling, filing, and supporting insurance tasks while maintaining a tidy reception area and participating in emergencies. High school diploma or equivalent required.

Qualifications

• High school diploma or equivalent required.
• Certified medical office training course preferred.
• Previous clinical setting experience preferred.

Responsibilities

• Greet patients and visitors in person and by phone; answer inquiries or refer questions to staff.
• Schedule appointments to optimize patient satisfaction and provider time.
• Retrieve patient files, check sequence, insert new forms, and organize files for examination.
• Remind providers of delays to keep patients on schedule.
• Assist ill or distraught patients; arrange taxi or family transport when needed.
• Maintain reception area neatly and orderly.
• Assist patients with insurance papers and billing questions.
• Open mail and deliver outgoing mail.
• Participate in medical office emergency routines; summon EMS or assist staff as needed.

Skills

Typing

Filing

Telephone etiquette

Organizational skills

Customer service

Education

High school diploma or equivalent

Medical office training

Clinical setting experience

Job description

• Location 309 Hinson Drive,Myrtle Beach, SC, 29579,United States
• Employee Type Non-Exempt Full Time

Job Summary:

The Front Desk Receptionist will greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at a physician's office.

Duties/Responsibilities:

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider.
• Retrieves patient files from cabinet, checks for correct sequence of papers, inserts new patient record forms, and places files in sequence for physician examination or treatment.
• Endeavors to keep patients on schedule by reminding provider of service delays.
• Assists ill or distraught patients as necessary. Telephones taxis or family members when necessary for transportation.
• Maintains reception area in a neat and orderly condition.
• Assists patients with insurance papers and billing questions.
• Opens and sorts office mail. Delivers outgoing mail to the post office at end of day.
• Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.

Required Skills/Abilities:

• Personality and demeanor to deal with the public and assist ill or distraught patients.
• Basic office skills such as typing and filing.
• Good organizational skills.

Education and Experience:

• High school graduate or equivalent required.
• Graduate of a certified medical office training course preferred.
• Previous experience in clinical setting preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.