Front Desk

ELAINES PET RESORTS; Madera (CA); On-site; USD 23,000 - 24,000; Part time

Job summary

Elaine's Pet Resorts seeks a Front Desk Receptionist to warmly greet clients and their pets, manage check-ins/outs, and handle payments with accuracy. The role supports a high level of service across multiple locations in California.

Ideal candidates will have a High School Diploma, strong customer service skills, and the ability to lift up to 50 pounds. Weekend availability and reliable transportation are required.

Qualifications

• High School Diploma required.
• Exceptional customer service skills.
• Comfort around dogs and cats; manage pet allergies.
• Able to lift 50 pounds.
• Able to work weekends and holidays as scheduled.
• Reliable transportation to work at multiple locations.

Responsibilities

• Greet customers and pets at the front desk in a friendly, professional manner; answer questions and direct inquiries.
• Check pets in and out for services; prepare invoices and collect payments.
• Schedule daycare and bathing appointments for existing clients.
• Maintain the front desk and lobby to be welcoming and clean.
• Communicate with kennel staff about pet care and status updates.

Skills

Customer service

Reading/writing instructions

Strong communication

Physical strength

Spanish helpful (optional)

Multi-line phone experience

Computer skills

Education

High School Diploma

Tools

Multi-line phone

Computer skills

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Position

Front Desk Receptionist

Responsible to

Customer Service Supervisor

Purpose of Position

The staff serves as the face of Elaine's Pet Resorts, demonstrating to the customer and their pets the high level of care and expertise prevalent throughout the company. The Front Desk staff communicates with all departments to support an efficient and attentive environment for staff, customers and pets.

Pay Range

$17 - $17.50 per hour

Essential Functions

1. Develop and sustain a strong relationship with the customers and the resort by interacting with people in an upbeat, competent, professional manner;
2. Complete various tasks prior to opening for business each morning and securely closing the lobby in the evening;
3. Check pets in and out for services, following established procedures;
4. Preparing invoices and collecting payments;
5. Make daycare and bathing appointments for existing clients;
6. Document changes to a pet's care or condition so the Owner can be accurately informed, based on reports from kennel staff about the pet's care and well-being;
7. Communicate with customers by mail and email; condolence cards, thank you cards, lost and found, vaccination calls, etc.;
8. Direct customer's inquiries to the correct place: call center for reservations, etc.;
9. Prepare paperwork for pets arriving/departing the following day;
10. Keep apprised of changes made to pet care policies and pricing as needed;
11. Communicate policies and information to customers upon request in a knowledgeable and friendly manner;
12. Check email consistently throughout the day, following up with clients in a timely manner;
13. Distribute new client/tour gifts as appropriate;
14. Conduct tours for customers as needed;
15. Maintain front desk and the lobby so it is welcoming and clean;
16. Communicate with kennel staff members regarding pet issues and take appropriate steps necessary to document, evaluate, and respond to the situation;

Position Requirements

Qualifications

1. Have a High School Diploma;
2. Understand and provide exceptional customer service;
3. A natural comfort around dogs and cats; having any pet allergies under control
4. Ability to read and understand written instructions/labels
5. Be able to lift 50 pounds (dog food, animals);
6. Be capable of bending, stooping and walking up to 8 hours a day;
7. Ability to work weekends and holidays as scheduled;
8. Ability to work at both of our locations as needed;
9. Ability to get to work on time with reliable transportation;
10. Have clerical experience including computer skills and multi-line phone experience;
11. Proficiency in Spanish is helpful but not required;

Expectations

1. Perform job duties with professionalism, respect for co-workers and pets, and knowledge while promoting the culture and values of Elaine's Pet Resorts;
2. Be dependable, fulfill commitments, follow through;
3. Be professional, willing to separate personal from company interests;
4. Strong attention to detail and time management skills with the ability to work efficiently under pressure;
5. Value change and work in a fast paced environment;
6. Desire to work in a cohesive team environment;
7. Strong written and verbal communication skills and sound documentation techniques;
8. Ask questions and learn; be able to and be willing to teach others what they know;
9. Ability to take direction effectively and value constructive feedback;
10. Be welcoming, inviting and informative to clients;

Elaine's Pet Resorts reserves the right to change job responsibilities, transfer job positions or assign additional job duties at any time. Employees may be occasionally required to work on special assignments in addition to normal job duties.

Full-Time/Part-Time Part-Time

Position Front Desk

About the Organization

Elaine's Pet Resorts is a family-owned and operated luxury pet resort offering dogs & cats the finest in boarding, bathing, training & daycare services. Our first-class pet resort has been awarded top honors in the pet care industry as well as voted Best Pet Daycare/Boarding in the Central Valley by The Fresno Bee's Best of Central California since 2007!

This position is currently accepting applications.