Customer Service Front End Supervisor

K9 Resorts of Brookfield; Town of Brookfield (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Job summary

K9 Resorts of Brookfield in Wisconsin is looking for a Customer Service Front End Supervisor to assist the Resort Owner with operations. The role demands strong customer service skills and a love for dogs, overseeing daily operations and staff while ensuring excellent service.

Applicants should have at least 2 years of experience in a pet boarding or shelter environment, along with the ability to work on weekends and holidays. The position offers employee discounts, flexible scheduling, and opportunities for advancement.

Qualifications

• Minimum of 2 years’ experience in pet boarding or shelter environment.
• Some college education is preferred.
• Managerial experience is recommended but not required.

Responsibilities

• Assist the General Manager in day-to-day operations.
• Supervise all front-end and back-end staff.
• Monitor and measure customer satisfaction.
• Ensure compliance with company goals.

Skills

Customer service-oriented

Communication skills

Leadership

Interpersonal skills

Stress tolerance

Education

Minimum of 2 years’ experience in pet boarding/shelter environment

Some college preferred

Tools

Microsoft Windows

Job description

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement

Title

Customer Service Front End Supervisor

Reports to

Resort Owner

Supervisors often exemplify a few characteristics; they are energetic, enthusiastic, and have the ability to lead people. They must love working with people and dogs. They will assist the General Manager in day to day operations, while also overseeing employees in all aspects of the resort. They need to have the ability to fill in wherever they are needed at any given time, in addition to possessing strong customer service skills. Previous experience is preferred; however, it is not required. Some weekend and holiday hours are required.

Essential Job Functions

• Carries out and attains the mission and goals of the business.
• Assure all guests are cared for in compliance with the company goals.
• Maintain a strong resort culture, lead by following Company Values and Mission.
• Be familiar with budgets, revenue, and controllable expenses.
• Health and safety of the workforce.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and feedback.
• Monitor/measure customer satisfaction.
• Ensure staff is always in proper uniform.
• Well-organized and detail oriented.
• Must demonstrate a love for dogs.
• Responsible for assisting the GM/Owner in running of the business.
• Supervises all Front-End Staff and Back-End Staff.
• Greets all customers coming into the building.
• Check In/Check Out procedures in the point of sale system.
• Accepts payment from customers.
• Answers telephone inquiries.
• Opens/Closes building when necessary (key holder).
• Provides tours of the building to potential customers.
• Develops pet feeding/medication schedules.
• Feeds/medicates dogs when necessary.
• Maintains employee schedules.
• Maintains company inventory.
• Oversees all disinfecting procedures.
• Has the ability to complete any job requirement of any staff member except the owner.

Job Requirements

• Must complete K9 Resorts Certification Program for Assistant Manager/Supervisor, CSR and PCT.
• Customer service-oriented.
• Must work any shift outside of their schedule upon request of the GM/Owner.
• Weekend and Holiday hours are required.

QUALIFICATIONS

Education and Experience

• Minimum of 2 years’ experience in pet boarding / shelter environment.
• Some college preferred.
• Managerial experience recommended but not required.

Technical Skills

• Computer skills including knowledge of Microsoft Windows.
• Better than average written and spoken communication skills.
• Knowledge and experience in business, supervision and management.
• General knowledge of various employment laws, practices and employee relations.
• Excellent public speaking skills.

Personal Characteristics

• Outstanding interpersonal relationship building and employee coaching and development skills.
• The ability to retain a high level of confidentiality.
• Stress tolerance – must be able to remain calm under highly stressful and unexpected situations.
• Must be dependable and responsible.
• Must be able to communicate with all types of people, remain calm, mediate and problem solve.
• Must be of moral and ethical character.
• Flexible hours.
• Positive attitude.

The above statements are intended to describe the general nature and level of work being performed by the employee assigned this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.