Pet Resort Manager

Thrive Pet Care; Meridian (ID); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Vision & dental coverage

Paid parental leave

401(k) matching

PTO

Pet care discounts

Job summary

All Valley Animal Resort in Idaho is seeking a Pet Resort Manager to oversee daily operations, staff scheduling, client service, and animal care standards. You will drive policy improvements, lead a compassionate team, and ensure accurate records and timely communications with clients.

The role focuses on high-quality pet care, customer service excellence, and efficient resort operations, including payments, invoices, and compliance. A proactive leader with excellent communication is essential.

Qualifications

• Previous experience in pet boarding facility or animal handling.
• Comfortable with handling dogs (all breeds) and cats.
• Able to read body language of animals.
• Phone etiquette and excellent customer service skills.
• Strong relationship building and coaching.
• Positive, can-do attitude.
• Professional demeanor.

Responsibilities

• Provide top-notch customer service by welcoming clients and attending to client and pet needs.
• Help develop new policies to improve the client and animal experience.
• Lead resort team and motivate staff to deliver professional service.
• Create and maintain staff schedules and manage attendance logs and PTO.
• Resolve client concerns and manage complaints professionally.
• Manage check-in/out, documents, vaccines, invoices, and payments.
• Ensure daily animal photos are sent to clients.
• Balance cash and reconcile end-of-day registries and deposits.
• Open/close the resort on shift and lead staff meetings.
• Oversee inventory, onboarding, training, and performance reviews.

Skills

Customer service

Leadership

Scheduling

Billing / Invoicing

Animal care knowledge

Tools

POS system

Accounting software

Job description

Pet Resort Manager

All Valley Animal Resort is seeking a Pet Resort Manager to join our team!

Responsibilities

Provide top-notch customer service by welcoming clients with a kind smile and being attentive to client and pet needs.

• Help develop new policies and procedures to improve the client and animal experience and quality of service being provided.
• Lead pet resort team and motivate team to provide professional, compassionate, and excellent customer service at all times.
• Make sure the team is following established resort policies and procedures. Addresses team member concerns.
• Create and maintain team member work schedule, ensuring resort is staffed when PTO is scheduled and/or there are team member call outs. Maintaining attendance log. Timekeeper role making sure timecards are accurate and processing PTO requests.
• Resolve client concerns and complaints professionally.
• Answer phone calls, check voicemail, return phone calls and check/reply to resort emails.
• Ensure that daily animal photos are being sent to clients.
• Check clients/pets in and out. Making sure all documents and vaccination records are accurate, invoices are ready and accurate at check out.
• Process payments and accurately record in client records.
• Keep the reception and lobby clean and organized.
• Balance books throughout the day. Makes sure every end of the day is reconciled correctly and everything balances. If not, correct discrepancies and supports team members with errors and corrections needed on dashboard and end of shift reconciliations. Creates daily deposit slips, takes deposits to the bank, maintain change in the till, scans and uploads deposit receipts and completes cash variance form.
• Review completed invoices to ensure that nothing appears inaccurate, or incomplete. Checks and resolves all open invoices.
• Handles and maintains accounts receivable.
• Opening and closing the resort when on shift.
• Team member 1:1 quarterly check ins, annual reviews, and corrective actions.
• Ensure that all animals are receiving appropriate amounts of food and water, clean and sanitize food/water bowls on a daily basis.
• Participates in all resort duties, animal rotations, feeding, administering medications, engaging in play activities with animals and charts are ready for the next day’s reservations. Making sure the resort is flowing and tasks are being completed.
• Maintain a sanitary and healthy environment by following our standards of cleaning and disinfecting animal kennels, runs, suites, yard and full cleaning of the resort. Ensure the facility meets or exceeds expectations in regards to cleanliness and safety.
• New candidate hiring interviews, onboarding, training, development of team members and terminations.
• Inventory management: ordering, receiving, receipt entry, and invoice approval.
• Be critical to the success of the resort, ensuring a positive culture built on shared values and direct communication.
• Hold regular staff meetings, including a component of mandatory training on standards of service and standards of care.
• Promote a cooperative working environment among team members; understand the value of teamwork and motivate team members and helps build and maintain morale.
• Is enthusiastically willing to perform as necessary to help the resort function as a unit.

Ideal Candidate

• Previous experience in pet boarding facility or animal handling required.
• Comfortable with handling dogs (all breeds) and cats.
• Able to read body language of the animals.
• Phone etiquette and excellent customer service skills.
• Strong relationship building and coaching.
• Has a positive, can-do attitude.
• Professional demeanor.

Compensation: $19/hr - $21/hr - dependent upon experience.

We offer an incredible benefits package including health, vision, & dental, paid parental leave, matching 401(k), PTO, generous pet care discounts, and much more!