Front Desk

HealthCARE Express; Longview (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Bereavement leave

Job summary

HealthCARE Express is seeking a Front Desk Team Member (Director of First Impressions) to ensure a welcoming patient experience and smooth front-office operations. The role involves greeting patients, checking in, verifying insurance, answering phones, collecting payments, and handling documentation with discretion.

Expect 12-hour shifts (8:00 AM–8:00 PM), rotating Saturdays (8:00 AM–4:00 PM), and full-time scheduling. Training may occur in Texarkana, Texas.

Qualifications

• Strong customer service skills.
• Clear communication, friendly demeanor.
• Basic computer skills and data entry accuracy.
• Ability to handle confidential information appropriately.

Responsibilities

• Greet and check in patients, verify insurance and demographics.
• Answer phones and direct calls as needed.
• Collect payments and scan/maintain documentation.
• Assist patients with questions or concerns and route to appropriate team members.
• Coordinate with Providers and clinic staff to keep front office organized.
• Maintain patient confidentiality and privacy standards.
• Step in to support clinic operations as needed.

Job description

Front Desk Team Member | Director of First Impressions (D.O.F.I.)
Pay: $15.00+/hour, based on experience
Schedule: Full-Time | 12-hour shifts | Rotating Saturdays
Join the HealthCARE Express Team
At HealthCARE Express, the patient experience starts before they ever see a Provider. Our Director of First Impressions (D.O.F.I.) team is often the first and last interaction a patient has with us, and we're looking for someone friendly, dependable, and ready to keep things moving in a busy clinic.
If you enjoy working with people, can handle multiple things at once, and know how to stay calm when the front desk gets busy, we'd love to meet you.

What You'll Do

As a D.O.F.I., you'll help keep the front office running smoothly while making sure patients feel welcomed and taken care of. You'll greet and check in patients, verify insurance and demographic information, answer phones, collect payments, scan and maintain documentation, and help patients with questions or concerns.
You'll also communicate closely with Providers and other clinic team members, protect patient confidentiality, keep the front office organized, and step in wherever needed to help the clinic run efficiently.

What We're Looking For

We're looking for someone who is organized, dependable, and comfortable in a fast-paced environment. Strong customer service and communication skills are important, along with basic computer skills and the ability to handle confidential information appropriately.
Medical office experience is helpful, but we're also looking for someone with a positive attitude, willingness to learn, and the ability to work well as part of a team.

Schedule

• 12-hour shifts, typically 8:00 AM – 8:00 PM
• Rotating Saturdays, 8:00 AM – 4:00 PM

Benefits

• health, dental, and vision insurance, life insurance, short-term and long-term disability, accident and critical illness coverage, Benefit Time Off (BTO), and bereavement leave

Why HealthCARE Express?

We work hard, move fast, and believe work can still be fun. From monthly themed dress-up days to opportunities to learn, grow, and take on new challenges, we want our team members to enjoy being part of the team while providing a great experience for our patients.

Training

New hires may be required to attend a 4–5 day training session in Texarkana, Texas as part of the onboarding process.
Salary: $15.00 per hour