Front Desk

U.S. Dermatology Partners; Houston (TX); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

U.S. Dermatology Partners in Houston seeks a friendly front desk clerk to handle routine clerical tasks, answer phones, greet patients, manage check-in/out, and support clinic operations with accuracy.

The role requires at least 1 year of front desk or retail experience, strong communication in English, basic computer skills (Excel/Word/Outlook), and knowledge of HIPAA guidelines to protect patient privacy.

Formación

• Details oriented with professional attitude and reliability.
• Strong interpersonal and customer-service focus.
• Proficient in English communication (verbal and written).
• Able to follow instructions and work with accuracy.
• Good basic math and analytical skills for data handling.
• Basic computer literacy and familiarity with MS Office suite.
• Knowledge of HIPAA guidelines and privacy regulations.

Responsabilidades

• Answers central telephone system and directs calls accordingly.
• Receives public and assists patients in person and by phone; directs inquiries to appropriate staff.
• Operates office machines and computers to ensure patients are processed correctly.
• Drafts and edits correspondence, reports, and memoranda.
• Assists patients with use of clinic facilities or services.
• Adheres to safety policies and quality customer service standards.
• Performs other duties as needed for the organization.

Conocimientos

Detail oriented

Professional attitude

Reliability

Interpersonal skills

English communication

Customer service

Basic computer operation

Problem solving

HIPAA knowledge

Regulatory compliance

Herramientas

Microsoft Excel

Microsoft Word

Microsoft Outlook

Descripción del empleo

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.