Front Desk

Colonial Group; Helena, Northern (MT, KY); Hybrid; USD 21,000 - 24,000; Full time

Job summary

Touchmark on Saddle Drive in Helena, MT is seeking a warm, professional Front Desk Receptionist to be the welcoming face of our senior living community. You will greet visitors, answer calls, and support residents and staff with a friendly, efficient presence.

Responsibilities include monitoring emergency pendants, assisting with security tasks, coordinating newspaper deliveries, and maintaining a tidy, inviting front desk area while upholding our values of excellence and hospitality.

Qualifications

• High school diploma or equivalent.
• At least one year of receptionist/concierge or service-oriented experience (hospitality or senior living preferred).
• Excellent multitasking and organizational skills.
• Calm, patient, and tactful demeanor when working with residents, families, and team members.
• Working knowledge of Microsoft Suite (Teams, Word, Excel) and basic office equipment.
• Commitment to Touchmark's values: Excellence, Teamwork, Hospitality, Integrity and Compassion.

Responsibilities

• Greet and direct all visitors and callers with professionalism and warmth.
• Answer phones promptly and assist residents, families, and staff with questions or needs.
• Monitor emergency pendants and pull cords, ensuring quick responses when needed.
• Perform security-related tasks such as perimeter door checks.
• Support residents with newspaper deliveries and provide light assistance at the desk.
• Keep the front desk and surrounding common areas clean and inviting.
• Escort emergency services personnel to location of emergency.

Skills

Customer service

Multitasking

Communication

Teamwork

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Front Desk Reception

Pay: $15.50 - 17.50/hour DOE
Schedule: Full-Time & Part-Time Available (evenings, weekends and some holidays may be required)

Touchmark on Saddle Drive is Helena's leading full-service senior living community, enriching the lives of residents and their families through exceptional service and hospitality. We are currently seeking a warm, professional, and dependable Front Desk Receptionist to be the welcoming face of our community.

Why You’ll Love This Role:

• Be the first point of contact for residents, families, guests, and team members.
• Create extraordinary first impressions by ensuring every visitor feels valued and welcomed.
• Play a vital role in keeping our community safe, organized, and running smoothly.

What You’ll Do:

• Greet and direct all visitors and callers with professionalism and warmth.
• Answer phones promptly and assist residents, families, and staff with questions or needs.
• Monitor emergency pendants and pull cords, ensuring quick responses when needed.
• Perform security-related tasks such as perimeter door checks.
• Support residents with newspaper deliveries and provide light assistance at the desk.
• Keep the front desk and surrounding common areas clean and inviting.
• Exhibit high level of competency regarding Disaster Manual, including emergency systems, nurse calls, alarms and detection, sprinklers, water/gas main locations, trouble alarms,
  etc;
• Escort emergency services personnel to location of emergency

What We’re Looking For:

• High school diploma or equivalent.
• At least one year of receptionist/concierge or service-oriented experience (hospitality or senior living preferred).
• Excellent multitasking and organizational skills.
• A calm, patient, and tactful demeanor when working with residents, families, and team members.
• Working knowledge of Microsoft Suite, including Teams, Word, Exceland ability to use basic office equipment.
• Commitment to Touchmark's values: Excellence, Teamwork, Hospitality, Integrity, and Compassion.

This is more than just a front desk job — it’s a chance to brighten someone’s day, make meaningful connections, and contribute to a welcoming community that feels like home