Front Desk Professional

smcexternalcareers; Maryland; Sur place; USD 17 000 - 25 000; Temps partiel

Résumé du poste

smcexternalcareers is seeking a Part Time Front Desk professional to greet residents and guests, answer calls, and route inquiries while maintaining a welcoming lobby.

The ideal candidate demonstrates outstanding customer service, strong attention to detail, and clear communication, with availability to work Saturdays and Sundays from 3:30 p.m. to 11:30 p.m.

Responsibilities include inputting service requests, keeping logs, distributing mail, and supporting community engagement efforts.

Qualifications

• Strong written and verbal communication skills.
• Basic knowledge of office terminology, procedures, and equipment.
• Ability to keep neat and accurate records.
• Proficiency with Microsoft Office.

Responsabilités

• Provide excellent customer service at all times.
• Be a resource for, and provide services to, residents and guests.
• Answer all incoming calls, collect all pertinent information and route appropriately.
• Accurately input all service requests.
• Maintain community logs (key control, snow, resident, team member, and incident).
• Keep front desk and lobby clean and free of trash/debris at all times.
• Sign for and distribute mail and/or packages.
• Contribute to community/company engagement efforts.
• Perform other duties as assigned by manager or supervisor.

Connaissances

Customer service

Communication

Microsoft Office

Record keeping

Formation

High school diploma or GED

Description du poste

Part Time front desk position. The ideal candidate will demonstrate outstanding customer service, exceptional attention to detail, and excellent communication skills. Schedule is every Saturday and Sunday from 3:30pm tp11:30 p.m.

WHAT WE ARE LOOKING FOR:

Our Front Desk Professionals are the face of our communities. They are the first person all guests, residents, team members, and vendors see when they enter our buildings. As such, Front Desk Professionals play an important role in maintaining our brand, which includes providing excellent customer service at all times.

WHAT WE EXPECT FROM YOU:

• Provide excellent customer service at all times
• Be a resource for, and provide services to, residents and guests
• Answer all incoming calls, collect all pertinent information and route appropriately
• Accurately input all service requests
• Maintain community logs (key control, snow, resident, team member, and incident)
• Keep front desk and lobby clean and free of trash/debris at all times
• Sign for and distribute mail and/or packages
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager or supervisor

JOB KNOWLEDGE & SKILLS:

• Strong written and verbal communication skills
• Basic knowledge of office terminology, procedures, and equipment
• Ability to keep neat and accurate records
• Ability to understand and follow directions
• Proficiency with Microsoft Office

High school diploma or GED