Front Desk

U.S. Dermatology Partners; Corsicana (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

U.S. Dermatology Partners is seeking a front desk clerk to perform routine clerical and administrative work, answer phones, greet patients, process data, and maintain records.

The role emphasizes customer service, accuracy, and adherence to HIPAA guidelines, with responsibilities including coordinating with staff, managing appointments, and supporting clinic operations.

Qualifications

• Detail oriented and professional
• Interpersonal skills to support customer service and teamwork
• Ability to follow verbal and written instructions with good grammar and spelling
• English communication skills both verbal and written
• Strong organizational and problem-solving abilities
• Proficiency with basic computer operations and Microsoft Office tools (Excel, Word, Outlook)
• Knowledge of state and federal regulations and HIPAA guidelines

Responsibilities

• Maintains office procedures and assists with administrative tasks
• Answers central telephone system and directs calls accordingly
• Receives the public and answers questions in person and by telephone; responds to inquiries and refers to appropriate staff
• Operates office machines and computers to process patients correctly
• Duplicates and distributes materials as necessary
• Composes, types and edits correspondence, reports and memoranda
• Assists patients with facility services
• Adheres to safety policies and supports high quality customer service
• Performs other duties as needed

Skills

Detail oriented

Interpersonal skills

English communication

Problem solving

Organizational skills

Verbal and written communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
  • Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
  • Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities

• This position has no supervisory responsibilities.