Front Desk

CaliDental; California; On-site; USD 36,000 - 48,000; Full time

Job summary

CaliDental in California is seeking a friendly front desk receptionist to manage patient check-in, verify insurance eligibility, schedule appointments, and collect payments. This role requires professionalism and strong people skills to ensure a smooth patient experience.

The ideal candidate will handle multi-tasking, maintain an organized front desk, communicate clearly by phone and email, and provide accurate information. Salary is based on experience; Spanish language skills are preferred.

Qualifications

• Customer service oriented with a friendly demeanor.
• Experience greeting patients and handling front desk duties.
• Strong communication and organizational abilities.
• Spanish language skills preferred.

Responsibilities

• Greet and welcome patients at the office.
• Check-in patients and hand paperwork.
• Answer calls and assist patients with requests.
• Maintain tidy reception area and supplies.
• Provide information in person and by phone/email.
• Follow safety procedures and control access at the desk.
• Book and confirm patient appointments.

Skills

Customer service

Receptionist experience

Professionalism

Communication skills

Resourceful

Organization

Time management

Spanish

Job description

Job Description

To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.

The front desk performs many tasks requiring both interpersonal and technical skills

Duties and Responsibilities

• Greet and welcome patients as soon as they arrive at the office
• Check-in patients and hand proper paperwork
• Answer incoming phone calls and help patients with any dental request
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Maintain office safety and security by following safety procedures and controlling access via the reception desk
• Book and Confirm patient's appointments

Skills and Qualifications

• Excellent customer service
• Proven work experience as a Receptionist or similar role
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Spanish speaking preferred

Compensation is based on experience and qualifications

Nothing in this job description restricts CaliDental's right to assign or reassign job duties and responsibilities for this position at any time.