Automotive Service Concierge — Scheduling & Customer Care

Southern Tire Mart; Houston (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) with Company Match

Health, Dental, Vision, and Life保险

Paid Time Off

Paid On-the-Job Training

Job summary

Southern Tire Mart is seeking a front desk/service writer to greet customers, explain services, manage tickets, and coordinate with technicians in Houston, TX. You will handle payments, documentation, and maintain records to reflect company standards.

The role requires a high school diploma or GED, 18+ years of age with a pre-employment drug screen. Prior sales/service writing experience is preferred; flexibility for evenings, weekends, and holidays is suggested.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years of age and pass a pre-employment drug screen.
• Previous experience in sales, service writing, or customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills and familiarity with POS/service management systems.
• Knowledge of automotive or commercial tire services a plus.

Responsibilities

• Greet customers in a professional and friendly manner.
• Explain available services, promotions, and special offerings such as free vehicle inspections.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians and provide status updates to customers.
• Communicate clearly about costs, timelines, and any additional work needed.
• Process customer payments and handle necessary paperwork upon service completion.
• Maintain accurate and organized service records.
• Assist in maintaining a clean and welcoming front counter area.
• Ensure all customer interactions reflect Southern Tire Mart’s service standards.

Skills

Sales

Service writing

Customer service

Verbal communication

Written communication

Multitasking

POS familiarity

Computer skills

Education

High school diploma or GED

Tools

POS / service management systems

Job description

Southern Tire Mart is seeking a front desk/service writer to greet customers, explain services, manage tickets, and coordinate with technicians in Houston, TX. You will handle payments, documentation, and maintain records to reflect company standards.

The role requires a high school diploma or GED, 18+ years of age with a pre-employment drug screen. Prior sales/service writing experience is preferred; flexibility for evenings, weekends, and holidays is suggested.