Front Counter Parts Specialist – SAP, Parts & Customer Care

Rush Enterprises; Dayton (OH); On-site; USD 50,000 - 60,000; Full time

Job summary

Rush Truck Centers in Dayton, OH is seeking a Parts Sales Representative - Front Counter to assist external customers with parts needs, either at the counter or by phone. You will handle SAP movements, update repair orders, and process retail orders while ensuring proper documentation and pricing accuracy.

The role supports core and vendor returns, maintains records, and engages assigned accounts by phone. Opportunities for growth and participation in CSI/marketing initiatives are offered.

Qualifications

• High school diploma or GED.
• Six months' experience in over the counter sales.
• Familiarity with accounting and inventory tracking software.

Responsibilities

• Sell parts to external and account customers, over the counter, through the shop, or on the phone.
• Ensure all parts movements are performed in SAP in a timely manner.
• Keep repair orders updated in Service Link.
• Initiate all retail orders possible in Parts link.
• Ensure that all sales are properly documented per Rush policies to include but not limited to signatures, information on checks and credit card slips.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Responsible for core returns - per procedure.
• Complete all customer and vendor returns-per procedure.
• Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Set up orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Participate in Dealership CSI and marketing.

Skills

Over-the-counter sales

Customer service

Education

High school diploma or GED

Tools

SAP

Service Link

Parts link

Job description

Rush Truck Centers in Dayton, OH is seeking a Parts Sales Representative - Front Counter to assist external customers with parts needs, either at the counter or by phone. You will handle SAP movements, update repair orders, and process retail orders while ensuring proper documentation and pricing accuracy.

The role supports core and vendor returns, maintains records, and engages assigned accounts by phone. Opportunities for growth and participation in CSI/marketing initiatives are offered.