Front Counter Guest Experience Specialist

fmkhospitalitygroup; The Villages (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Vision Insurance

Dental Insurance

401K Plan

Paid Time Off

Flexible Scheduling

Discounted Meals

Charter School Eligibility

Growth Opportunities

Job summary

FMK is seeking enthusiastic individuals to join our team as a Front Counter Associate. We welcome potential candidates who are passionate about providing great service and creating memorable guest experiences.

The Front Counter Associate will operate the point-of-sale system, take orders, and ensure each guest leaves satisfied. This role emphasizes hospitality, teamwork, and a welcoming, efficient counter environment.

Responsibilities

• Welcoming guests and creating a positive first impression
• Engaging with guests and making them feel valued and comfortable
• Accurately taking guest orders and answering questions about menu items
• Operating the point-of-sale system and processing payments accurately
• Ensuring orders are prepared and presented accurately
• Communicating with kitchen and team members to provide a seamless guest experience
• Offering assistance or recommendations to enhance the guest experience
• Anticipating guests' needs and addressing questions or concerns
• Maintaining a clean, organized front counter and guest area
• Working efficiently and maintaining a positive attitude in a fast-paced environment
• Thanking guests for choosing FMK and inviting them to return

Tools

Point-of-sale system

Job description

FMK is seeking enthusiastic individuals to join our team as a Front Counter Associate. We welcome potential candidates who are passionate about providing great service and creating memorable guest experiences.

The Front Counter Associate will operate the point-of-sale system, take orders, and ensure each guest leaves satisfied. This role emphasizes hospitality, teamwork, and a welcoming, efficient counter environment.