Front Counter Guest Experience Specialist

FMK Hospitality Group; The Villages (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay + tip sharing

Medical/vision/dental

401K retirement plan

Paid time off

Flexible scheduling

Discounted meals

Charter school eligibility

Room for growth

Job summary

FMK Hospitality Group is seeking Front Counter Associates in The Villages, FL to greet guests, take orders, and process payments at a busy front counter. You will coordinate with kitchen and staff to ensure accurate orders and a memorable guest experience, while maintaining a clean, inviting counter area.

The role emphasizes warm guest interaction, efficient service, and proactive problem-solving in a fast-paced environment, with opportunities for growth and training provided by FMK.

Qualifications

• Experience in customer-facing roles at a front counter or similar setting.
• Ability to operate a POS system and handle payments accurately.
• Strong communication and friendly demeanor to greet guests.

Responsibilities

• Welcoming guests and creating a positive first impression.
• Engaging with guests and making them feel valued and comfortable.
• Accurately taking guest orders and answering questions about menu items.
• Operating the point-of-sale system and processing cash, credit, and other payments accurately.
• Ensuring orders are prepared and presented accurately.
• Communicating effectively with kitchen and team members to provide a seamless guest experience.
• Offering assistance or recommendations to enhance the guest experience.
• Anticipating guests' needs and proactively addressing questions or concerns.
• Maintaining a clean, organized, and welcoming front counter and guest area.
• Working efficiently and maintaining a positive attitude in a fast-paced environment.
• Thanking guests for choosing FMK and inviting them to return.

Skills

Guest service

POS handling

Cash handling

Communication

Teamwork

Job description

FMK Hospitality Group is seeking Front Counter Associates in The Villages, FL to greet guests, take orders, and process payments at a busy front counter. You will coordinate with kitchen and staff to ensure accurate orders and a memorable guest experience, while maintaining a clean, inviting counter area.

The role emphasizes warm guest interaction, efficient service, and proactive problem-solving in a fast-paced environment, with opportunities for growth and training provided by FMK.