FMK- Front Counter Associate

FMK Hospitality Group; The Villages (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay + tip sharing

Medical/vision/dental

401K retirement plan

Paid time off

Flexible scheduling

Discounted meals

Charter school eligibility

Room for growth

Job summary

FMK Hospitality Group is seeking Front Counter Associates in The Villages, FL to greet guests, take orders, and process payments at a busy front counter. You will coordinate with kitchen and staff to ensure accurate orders and a memorable guest experience, while maintaining a clean, inviting counter area.

The role emphasizes warm guest interaction, efficient service, and proactive problem-solving in a fast-paced environment, with opportunities for growth and training provided by FMK.

Qualifications

• Experience in customer-facing roles at a front counter or similar setting.
• Ability to operate a POS system and handle payments accurately.
• Strong communication and friendly demeanor to greet guests.

Responsibilities

• Welcoming guests and creating a positive first impression.
• Engaging with guests and making them feel valued and comfortable.
• Accurately taking guest orders and answering questions about menu items.
• Operating the point-of-sale system and processing cash, credit, and other payments accurately.
• Ensuring orders are prepared and presented accurately.
• Communicating effectively with kitchen and team members to provide a seamless guest experience.
• Offering assistance or recommendations to enhance the guest experience.
• Anticipating guests' needs and proactively addressing questions or concerns.
• Maintaining a clean, organized, and welcoming front counter and guest area.
• Working efficiently and maintaining a positive attitude in a fast-paced environment.
• Thanking guests for choosing FMK and inviting them to return.

Skills

Guest service

POS handling

Cash handling

Communication

Teamwork

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

FMK is currently seeking enthusiastic individuals to join our team as a Front Counter Associate. We would love to welcome potential candidates who are passionate about providing great service and creating memorable guest experiences.

The guest experience starts at the counter!

We hold our Front Counter Associates to high standards, expecting each member to embody our commitment to delivering genuine hospitality to everyone we serve. From welcoming guests and taking orders to ensuring each transaction is accurate and each guest leaves satisfied, everything we do is focused on providing the best experience for our guests.

Front Counter Associate responsibilities:

• Welcoming guests and creating a positive first impression
• Engaging with guests and making them feel valued and comfortable
• Accurately taking guest orders and answering questions about menu items
• Operating the point-of-sale system and processing cash, credit, and other payments accurately
• Ensuring orders are prepared and presented accurately
• Communicating effectively with kitchen and team members to provide a seamless guest experience
• Offering assistance or recommendations to enhance the guest experience
• Anticipating guests' needs and proactively addressing questions or concerns
• Maintaining a clean, organized, and welcoming front counter and guest area
• Working efficiently and maintaining a positive attitude in a fast-paced environment
• Thanking guests for choosing FMK and inviting them to return

FMK is committed to supporting our employees' learning, growth, and career advancement. We provide training and development programs to help you succeed both in your role and beyond.

What we offer you:

• Competitive Pay and Tip Share
• Medical / Vision / Dental
• 401K Retirement Plan
• Paid Time Off
• Flexible Scheduling
• Discounted Meals
• Employment Qualifies for Charter School Eligibility
• Room for Growth