Front Counter Customer Service Pro - Watercraft Licensing

Arizona State Government; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

13 days’ vacation

12 sick days

10 paid holidays

Tuition Reimbursement Program

Arizona State Retirement System

Health care options

Job summary

Arizona Game and Fish Department seeks a Customer Service Representative 2 (Front-Counter) in Phoenix to handle over-the-counter services, watercraft registration, licensing, and inquiries from outdoor enthusiasts. The role emphasizes accuracy, public service, and compliance with state laws.

Office-based, with weekly in-person work at the Carefree Highway location. The position is non-exempt, salaried hourly at $18.70, and includes duties to support hunting, angling, and boating communities.

Qualifications

• Experience in customer service, especially front-counter interactions.
• Ability to interpret and explain laws and policies to the public.
• Strong attention to detail and accuracy in processing transactions.

Responsibilities

• Provide over-the-counter services to the public and register watercraft.
• Issue licenses, stamps and publications per regulations.
• Respond to public inquiries via mail, in person, internet and phone.
• Prepare daily reconciliation reports and balance with POS data.

Skills

detail-oriented

customer service

communication

Tools

Microsoft Word

Excel

Job description

Arizona Game and Fish Department seeks a Customer Service Representative 2 (Front-Counter) in Phoenix to handle over-the-counter services, watercraft registration, licensing, and inquiries from outdoor enthusiasts. The role emphasizes accuracy, public service, and compliance with state laws.

Office-based, with weekly in-person work at the Carefree Highway location. The position is non-exempt, salaried hourly at $18.70, and includes duties to support hunting, angling, and boating communities.