Customer Service Representative

TeemaGroup; Glendale (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer service solutions provider in Glendale, AZ is seeking dedicated professionals for customer service roles. Responsibilities include engaging with customers via phone or in person, resolving complaints, and keeping detailed records of interactions. This position offers a collaborative work environment and a competitive salary package. Candidates should be prepared to handle various inquiries and perform monetary transactions as part of the role.

Responsibilities

• Confer with customers to provide information about products or services.
• Resolve customer service or billing complaints effectively.
• Keep accurate records of customer interactions and transactions.
• Perform detailed tasks initiated by the public, involving discretion.
• Conduct research and analyze policies to resolve customer issues.
• Handle monetary transactions, including preparing deposits.

Job description

This is for the State of Arizona. The job closes 4/20 at 3PM Pacific time, all resumes have to be submitted by then. If you are interested, please send the following to my email [e-mail]

Resume:

email:

last 5 of your social security:

if offered, when can you start:

2 references:

Home address:

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Provide a service such as a license, registration, title, permit, or program eligibility information.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues.
• Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer’s office on a daily basis.

What’s in it for you? (Salary, Commissions & Benefits)

On-site work location in Glendale, AZ — be part of a collaborative team in our local office

Competitive base salary as the core of your compensation package