Friendship Front End Shift Lead

GOEBEL FIXTURE COMPANY; Minneapolis (MN); On-site; USD 42,000 - 50,000; Full time

Job summary

Seward Community Co-op – Friendship Store in Minneapolis, MN is seeking a Front End Shift Lead. You will supervise front end staff, perform cashiering, and ensure smooth shift operations with strong customer service.

The role reports to the Front End manager and requires leadership, reliability, and the ability to handle busy retail environments. Pays $22.00 per hour on a union wage scale, full-time status, with opportunities to support store security and team coaching.

Qualifications

• Leadership experience in retail settings.
• Cashiering duties and POS system proficiency.
• Knowledge of Seward Coop policies.
• Reliable, predictable attendance.
• Ability to stay calm under pressure.
• Strong problem-solving skills.

Responsibilities

• Perform cashiering, bagging and customer service duties.
• Oversee opening or closing procedures.
• Coordinate shift routines, breaks, and lane rotation.
• Ensure coverage for cashier, bagging and service desk.
• Communicate updates, procedures, and policies to staff.
• Enforce Front End policies and escalate when needed.
• Check emails and huddle notes each shift.
• Assist staff with complex sales.
• Approve checks when supervisor approval is required.
• Maintain front end security and money handling.
• Address customer questions and complaints unresolved by staff.
• Notify Front End management of important updates.
• Serve as Floor Warden when required.
• Provide coaching and training to Front End staff.
• Document feedback using established procedures.
• Model professional behavior and participate in meetings.
• Support other tasks as assigned by Front End Managers.

Skills

Leadership

Cashiering

POS system

Policies

Attendance

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

• Location 317 E 38th St,Minneapolis, MN, 55409,United States
• Job Category Friendship/Front End
• Employee Type Hourly Full Time
• Required Degree NONE

Contact information

• Name People & Culture Department
• Email [e-mail]

Seward Community Co-op – Friendship Store

Job Description

Front End Shift Lead

Looking for motivated leader with a passion for working in a fast paced, customer service oriented natural foods environment.

Purpose: Using the co-op’s End statement as a guide, ensure smooth operation of the front end during designated shifts, providing outstanding customer service and assisting with store security while maintaining a positive and outgoing demeanor.

Status: Full or Part-time. Reports to Assistant Front End manager. Supervises and coordinates activities of front end staff.

Pay Level: IV union wage scale $22.00 per hour

Responsibilities:

• Perform cashiering, bagging and customer service job duties.
• Oversee established opening or closing procedures.
• Facilitate shift routines, including front end staff breaks, cashier lane rotation, bag stocking and cart retrieval.
• Ensure adequate cashier, bagging and customer service desk coverage.
• Communicate new updates, procedures, and policies to cashiers and customer service staff.
• Ensure staff adhere to all Front End and co-op policies. Follow through when needed and communicate to FE management.
• Facilitate for Front End staff to check email and huddle notes every shift
• Assist front end staff in completing complex sales.
• Assist cashiers in approving checks for payment when supervisor approval is required
• Maintain front end security by ensuring that proper money handling and pick‑up procedures are followed.
• Address customer questions and complaints that cannot be resolved by front end staff.
• Communicate with fellow FESL any important updates during shift crossovers.
• Act as the point person for handling all sick calls
• Carry out basic and advanced training for front end staff, as coordinated by front end managers.
• Notify MOD of any situation in which they would need to be involved, such as medical emergencies and security issues.
• Troubleshoot equipment breakdowns during shift as needed, and communicate issues to IT staff or FE management.
• Complete front end cleaning list duties.
• Report front end concerns and suggestions to Front End Managers.
• Meet with Front End Managers as needed.
• Facilitate other tasks assigned by Front End Managers
• Model exemplary employee behavior.
• Attend all Front End and Front End Shift Lead meetings.
• Serve as a Floor Warden as required, according to training received.
• Provide coaching and assistance to Front End staff
• Document any feedback given to Front End employees using established procedures
• Practice patience and openness in customer and staff interactions
• Delegate tasks to staff as needed.
• Adhere to and encourage staff to follow Front End ergonomic guidelines.

Other duties as assigned

Qualifications:

• Strong leadership skills
• Excellent cashiering skills/knowledge of store/POS system
• Understanding of and adherence to Seward Coop policies
• Reliable, predictable attendance
• Ability to remain calm under pressure
• Complex problem solving skills

Functional

• Ability to stand for long periods of time
• Familiarity with Microsoft Office products, email, and computers
• Ability to do math computations to assist customers and cashiers, including addition, subtraction, division, fractions, decimals and percentages.
• Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift
• Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
• Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.
• Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds

Preferred

• Demonstrated ability to work with customers and co-workers from various cultural backgrounds

Additional Information

• Full or Part Time? Full Time
• Package Name Seward Standard 7 Year Search