Front End Manager

New Leaf Community Markets, Inc.; Santa Cruz (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

New Leaf Community Markets, Inc. is seeking a Front End Manager to lead the Front End department, ensuring excellent customer service, financial stewardship, and compliance with company policies.

This role focuses on leadership, training, and performance management to support a positive work environment aligned with company values. The Front End Manager will supervise staff, manage workflow, and maintain department standards while driving a high-quality customer experience and teamwork across

Qualifications

• Previous customer service, food service, retail or grocery experience preferred.
• Knowledge of Front-End Department / prior Front-End management experience required.
• Previous supervisory or management experience required.
• Entry to mid-level proficiency with MS Office. Working knowledge with POS, inventory or other retail specific software required.
• Skills to manage financial results, including labor, sales and profit margin.

Responsibilities

• Manages and provides oversight to all areas of the department. Assesses, prioritizes and delegates tasks and production while also cashiering and bagging customer purchases and performing carry-outs as needed.
• Establishes service expectations and trains staff to deliver an exceptional customer experience in the front end, utilizing company programs / policies.
• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Models friendly and attentive customer service, coaches’ staff, recognizes accomplishments and identifies areas of opportunity.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer. Trains and coaches’ staff to do the same.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Meets financial goals and schedules department accordingly.
• Establishes cash handling, register and return procedures for department and ensures compliance. Assists cashiers with complex returns.
• Ensures department is trained and complies with alcohol sales and other state / local regulations.
• Maintains Front End resource guide and ensures cashier accuracy.
• Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
• Demonstrates and shares a solid knowledge of products in the store and industry trends with a general understanding of culinary terminology, product labelling and common dietary restrictions.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Meets labor and margin goals and schedule department accordingly.

Skills

Customer service

Supervisory experience

English proficiency

Communication

Math

Education

Front-End department management experience

Tools

MS Office

POS systems

Inventory software

Job description

Job Title:Front End Manager

Department:Front End

Reports To:Store Manager

FLSA Status:Non-Exempt

Summary

Accountable for overall success of Front-End department, including financial stewardship, customer service, department conditions, merchandising, food and work safety, communication, hiring, training and performance management. This is a management position, and is responsible for providing leadership in line with company values and promoting a positive and progressive work environment in alignment with our company mission, vision values and policies.

Essential Duties and Responsibilities

General Requirements:

• Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.
• Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on needs and conditions of department.
• Represents company values. Works cooperatively and positively with fellow team members.
• Gives and receives feedback in a constructive manner demonstrating company Speak Up culture.
• Promotes a collaborative team environment through recognition, leading by example and working alongside staff. Demonstrates approachability and fosters open communication. Creates an environment where staff are invested and encouraged to contribute ideas.Demonstrates a pro-active approach in resolving staff issues and conflicts.
• Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.

Position Responsibilities:

• Manages and provides oversight to all areas of the department.Assesses, prioritizes and delegates tasks and production while also cashiering and bagging customer purchases and performing carry-outs as needed.
• Establishes service expectations and trains staff to deliver an exceptional customer experience in the front end, utilizing company programs / policies.
• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Models friendly and attentive customer service, coaches’ staff, recognizes accomplishments and identifies areas of opportunity.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer. Trains and coaches’ staff to do the same.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them.Meets financial goals and schedules department accordingly. Develops and executes a plan when results do not meet expectations without compromising quality and service standards.
• Establishes cash handling, register and return procedures for department and ensures compliance. Assists cashiers with complex returns.
• Ensures department is trained and complies with alcohol sales and other state / local regulations.
• Maintains Front End resource guide and ensures cashier accuracy.
• Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
• Demonstrates and shares a solid knowledge of products in the store and industry trends with a general understanding of culinary terminology, product labelling and common dietary restrictions.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them.Meets labor and margin goals and schedule department accordingly. Develops and executes a plan when results do not meet expectations.
• Coaches department to maintain appropriate, accurate and organized inventory and back stock.Handles damaged and spoiled product according to company policy.
• Maintains a working knowledge of department equipment and is able to train staff and troubleshoot errors as needed.
• Leverages resources and labor to maximize efficiency, without compromising quality and service standards.
• Balances administrative tasks with presence on floor.
• Performs other tasks and duties as assigned.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Leaf Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

Customer Service Skills

Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.

Supervisory Responsibilities

Demonstrates a solid understanding of supervisory responsibilities in accordance with company expectations and applicable laws. Manages and provides oversight to all areas of the team. Directly manages staff, including review writing, scheduling and providing ongoing coaching, hiring, development and feedback. Assesses, prioritizes and delegates tasks and workflow.

Education and/or Experience

• Previous customer service, food service, retail or grocery experience preferred.
• Knowledge of Front-End Department / prior Front-End management experience required.
• Previous supervisory or management experience required.
• Entry to mid-level proficiency with MS Office. Working knowledge with POS, inventory or other retail specific software required.
• Skills to manage financial results, including labor, sales and profit margin.

Language Skills

Excellent written and verbal communication skills required.

Mathematical Skills

Basic to intermediate math and computation skills required.

Reasoning Ability

Skills to read, understand and follow through on verbal and written instructions. Skills to exercise good judgment at all times. Skills to resolve conflicts and analyze a variety of situations to find a solution.

Knowledge of English

This is a customer service driven position.Should have the ability to speak, read and understand English.

Physical Demands

This position works at a Medium level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders. Continuously required to: lift 1-10 pounds; push/pull 1-10 pounds; use arms, hands and wrists; grasping/squeezing. Frequently required to: lift 11-20 pounds; twist; reach at/above shoulder; reach below shoulder. Occasionally required to: carry 21-50 pounds; push/pull 11-20 pounds; bend/stoop; crouch/squat; reach at/above shoulder.

This position may be required to use the following tools and equipment: box knife, baler, scanner, hand truck, POS, conveyer belt, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment.

Work Environment

Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.