Friendly Host - Fast-Paced Dining, Flexible Hours

The Cheesecake Factory; Madison (WI); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Discounts on meals

401(k) or similar plan

Career growth opportunities

Awards and recognition programs

Employee discounts on gym, movies, and

theme park savings

Job summary

The Cheesecake Factory in Madison, WI is hiring a Host to warmly greet guests, manage seating rotations, and quote accurate wait times. You will support front-of-house operations, assist with reservations, and help ensure a smooth guest experience in a high-volume, full-service setting.

Ideal candidates have hospitality or customer service experience, excellent communication, reliability, and a positive attitude.

Qualifications

• Previous restaurant, hospitality, customer service, or food service experience preferred
• Strong communication and interpersonal skills with a focus on guest service
• Dependable, dedicated, reliable, and punctual with a strong work ethic
• Adaptable and patient, taking pride in providing excellent guest relations
• Team player with a positive, patient attitude
• Ability to lift up to 35 pounds, stand for extended periods, continuously bend, reach and twist
• Must be at least 18 years old

Responsibilities

• Warmly greet guests creating a positive first impression
• Use a floor plan and follow a seating rotation to assign tables promoting guest satisfaction
• Provide accurately quoted wait times while managing reservations to support smooth guest flow. You’ll play an important role in front of house operations, supporting teamwork to enhance the overall guest experience
• Answer phones with a sense of urgency, helping guests with general questions
• Follow instructions with attention to detail and consistency
• Demonstrate ownership of sidework and closing tasks
• Multitask and work well under pressure while maintaining cleanliness and organization
• Work with speed and efficiency in a fast paced, full-service restaurant

Job description

The Cheesecake Factory in Madison, WI is hiring a Host to warmly greet guests, manage seating rotations, and quote accurate wait times. You will support front-of-house operations, assist with reservations, and help ensure a smooth guest experience in a high-volume, full-service setting.

Ideal candidates have hospitality or customer service experience, excellent communication, reliability, and a positive attitude.