Friendly Frontline CSR, Flexible Hours & Training

SmartRecruiters, Inc.; Lincoln (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible hours

Competitive wages

Employee discount on all food items

Paid Training

Job summary

MBR Management in Lincoln, IL is hiring a Customer Service Representative to be the first contact for customers at our 415 Keokuk Street location. You will handle calls, process orders, and resolve issues to uphold our reputation for excellent service.

Responsibilities include using CRM software, maintaining records, and collaborating with the team to ensure smooth multi-channel support. A high school diploma and strong communication skills are required.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service preferred, especially phone-based roles.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Answer incoming phone calls professionally and efficiently, addressing customer inquiries and requests.
• Provide accurate information about products, services, and policies.
• Process orders, returns, and exchanges with accuracy.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain detailed records of interactions using CRM system.
• Collaborate with team to ensure seamless customer support across channels.
• Identify common issues to help improve products and services.
• Participate in ongoing training on policies and products.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Education

High school diploma

Tools

CRM software

Job description

MBR Management in Lincoln, IL is hiring a Customer Service Representative to be the first contact for customers at our 415 Keokuk Street location. You will handle calls, process orders, and resolve issues to uphold our reputation for excellent service.

Responsibilities include using CRM software, maintaining records, and collaborating with the team to ensure smooth multi-channel support. A high school diploma and strong communication skills are required.