Customer Service Rep — Flexible Shifts & Training Provided

SmartRecruiters, Inc.; Galesburg (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

MBR Management, a Domino's franchise, seeks a Customer Service Representative for our Galesburg store. You will be the first contact for customers, take orders, handle payments, and ensure a positive dining experience. We offer training and flexible scheduling across all shifts.

We value friendly, reliable team players who communicate well and can multitask in a fast-paced environment. High school diploma preferred; previous CS experience is a plus but not required.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience is a plus, but not required – training provided.

Responsibilities

• Answer incoming phone calls promptly and professionally
• Take accurate customer orders and input them into our system
• Process cash transactions and handle payments securely
• Provide exceptional customer service, addressing inquiries and resolving issues
• Maintain a clean and organized work environment
• Assist with various tasks to support smooth store operations
• Lift and move items weighing up to 25 lbs. as needed
• Collaborate with team members to ensure efficient service delivery
• Adhere to company policies and procedures at all times
• Excellent communication skills with a friendly and professional demeanor
• Strong customer service orientation and ability to work in a fast-paced environment
• Flexibility to work weekends, holidays, and various shifts as required
• Basic computer proficiency and ability to learn new systems quickly
• Proven multitasking skills and attention to detail
• Problem-solving abilities to address customer concerns effectively
• Ability to follow directions and work both independently and as part of a team
• Physical capability to stand for extended periods and lift up to 25 lbs.

Skills

Excellent communication

Customer service orientation

Multitasking

Team collaboration

Problem-solving

Flexibility to work weekends/holidays

Basic computer proficiency

Learn new systems quickly

Attention to detail

Stand for extended periods

Education

High school diploma or equivalent

Job description

MBR Management, a Domino's franchise, seeks a Customer Service Representative for our Galesburg store. You will be the first contact for customers, take orders, handle payments, and ensure a positive dining experience. We offer training and flexible scheduling across all shifts.

We value friendly, reliable team players who communicate well and can multitask in a fast-paced environment. High school diploma preferred; previous CS experience is a plus but not required.