Customer Service Rep(02752) - 1506 S Main St

Domino's; Red Bud (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Domino's in Red Bud, Illinois is looking for a Customer Service Representative. In this role, you'll be the face of the company, providing exceptional service to our valued customers and ensuring their satisfaction.

The ideal candidate possesses excellent communication skills, a friendly demeanor, and the ability to manage tasks efficiently. While previous experience is preferred, it is not required. Flexibility to work various shifts is essential.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a friendly demeanor.
• Ability to remain calm in high-pressure situations.
• Proven multitasking abilities and time management skills.

Responsibilities

• Greet and assist customers with inquiries and requests.
• Process orders, returns, and exchanges accurately.
• Maintain knowledge of products and services for customer queries.
• Collaborate with team to resolve customer issues.

Skills

Verbal communication

Customer service

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

Customer service software

Job description

Customer Service Rep(02752) - 1506 S Main St

• Full-time
• Job Category Org: Store Customer Service Rep

As a MBR Customer Service Representative (CSR), you are the first & sometimes the only person interacting with our Customers. Your contact with every Customer plays an essential role helping us create smiles by making lives easier. Your professionalism & optimism are vital to creating a pleasant experience for Customers. You are the face of Domino’s!

Are you passionate about delivering exceptional customer service? Join our team as a Customer Service Representative at our Red Bud, United States location! We're looking for a friendly and professional individual to be the face of our company and provide outstanding support to our valued customers.

Responsibilities

• Greet customers warmly and address their inquiries, concerns, and requests in a timely and efficient manner
• Process orders, returns, and exchanges while ensuring accuracy and adherence to company policies
• Maintain a thorough knowledge of our products and services to provide accurate information to customers
• Collaborate with team members to resolve complex customer issues and ensure customer satisfaction
• Handle customer complaints with empathy and work towards positive resolutions
• Maintain a clean and organized work environment
• Assist in various administrative tasks as needed
• Adapt to changing priorities and handle multiple tasks simultaneously in a fast‑paced setting
• Participate in ongoing training and development programs to enhance customer service skills

Qualifications

• Excellent verbal and written communication skills
• Strong interpersonal skills with a friendly and approachable demeanor
• Ability to remain calm and professional in high‑pressure situations
• Proven multitasking abilities and efficient time management skills
• Problem‑solving skills with a customer‑focused approach
• Basic computer skills, including proficiency in data entry and use of customer service software
• Attention to detail and accuracy in all tasks
• Flexibility to work various shifts, including evenings and weekends
• High school diploma or equivalent
• Previous customer service experience preferred, but not required
• Ability to stand for extended periods and lift up to 25 pounds occasionally