Customer Service Rep02822 415 Keokuk Street

Domino's Franchise; Lincoln (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible hours

Competitive wages

Employee discount on all food items

Advancement opportunities

Paid Training

Health, Dental & Vision Insurance after 60 days

Job summary

A well-known pizza franchise in Lincoln is looking for an enthusiastic Customer Service Representative. The role involves answering customer inquiries, processing orders, and resolving complaints. Ideal candidates will have strong communication skills, attention to detail, and a positive attitude. Benefits include flexible hours, competitive wages, and advancement opportunities. Join our team and contribute to our reputation for excellence in customer service.

Qualifications

• Experience in customer service, preferably in a phone-based role.
• Basic math skills for processing transactions.
• Flexibility to work various shifts, including evenings and weekends.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computers and customer relationship management (CRM) software.
• Basic math skills for processing transactions and handling financial inquiries.
• Ability to multitask and work efficiently in a fast-paced environment.
• Positive, upbeat attitude with a genuine desire to help customers.
• Empathetic approach to customer concerns and complaints.
• Flexibility to work various shifts, including evenings and weekends as needed.
• Physical ability to stand, walk, sit, and use office equipment for extended periods.
• Capacity to lift and carry up to 25 pounds when necessary.
• Must be {AGE} years of age or older.

Responsibilities

• Answer incoming phone calls professionally and address customer inquiries.
• Process orders, returns, and exchanges with high accuracy.
• Collaborate with team members for seamless customer support.
• Resolve customer complaints and elevate complex issues to appropriate departments when necessary.
• Maintain detailed records of customer interactions and transactions using our CRM system.
• Collaborate with team members to ensure seamless customer support across all channels.
• Identify and communicate common customer issues to help improve our products and services.
• Participate in ongoing training to stay updated on company policies, products, and industry trends.
• Maintain a clean and organized workspace to ensure a professional environment.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Attention to detail

Proficiency in using computers and CRM software

Positive, upbeat attitude

Empathetic approach to customer concerns

Ability to multitask

Team collaboration

Flexibility

Empathy

Positive attitude

Basic math

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Description

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team at our 415 Keokuk Street location in Lincoln, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring exceptional service and maintaining our company's reputation for excellence.

Responsibilities

• Answer incoming phone calls professionally and efficiently, addressing customer inquiries, concerns, and requests
• Provide accurate information about our products, services, and policies
• Process orders, returns, and exchanges while maintaining a high level of accuracy
• Resolve customer complaints and elevate complex issues to appropriate departments when necessary
• Maintain detailed records of customer interactions and transactions using our CRM system
• Collaborate with team members to ensure seamless customer support across all channels
• Identify and communicate common customer issues to help improve our products and services
• Participate in ongoing training to stay updated on company policies, products, and industry trends
• Maintain a clean and organized workspace to ensure a professional environment

Qualifications

• High school diploma or equivalent
• Previous experience in customer service, preferably in a phone‑based role
• Excellent verbal and written communication skills
• Strong problem‑solving abilities and attention to detail
• Proficiency in using computers and customer relationship management (CRM) software
• Basic math skills for processing transactions and handling financial inquiries
• Ability to multitask and work efficiently in a fast‑paced environment
• Positive, upbeat attitude with a genuine desire to help customers
• Empathetic approach to customer concerns and complaints
• Flexibility to work various shifts, including evenings and weekends as needed
• Physical ability to stand, walk, sit, and use office equipment for extended periods
• Capacity to lift and carry up to 25 pounds when necessary
• Must be {AGE} years of age or older

Additional Information

Benefits

• Flexible hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid Training

Full Time Drivers Benefits (in addition to above benefits)

• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage / Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)