Customer Service Pro - Friendly Support & Team Impact

SmartRecruiters, Inc.; Litchfield (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

MBR Management Corporation seeks a friendly Customer Service Representative for our Litchfield store at 401 N State St. You will be the face of the company, handle calls, assist customers, and process orders with accuracy.

Ideal candidates are reliable, punctual, and skilled at multitasking in a fast-paced environment. Weekend and holiday shifts may be required; training on POS systems is provided. This role offers a collaborative team setting and opportunities to grow in customer service.

Qualifications

• Customer service focus and friendly demeanor.
• Ability to follow directions and adhere to policies.
• Lift up to 25 lbs and run cash transactions with accuracy.
• Weekend/holiday shifts may be required.
• Basic computer and POS skills training provided.

Responsibilities

• Answer incoming phone calls and inquiries professionally.
• Process orders accurately and efficiently.
• Complete cash transactions with precise handling.
• Provide outstanding service by resolving customer needs with empathy.
• Maintain clean and organized work environment.
• Lift up to 25 lbs as part of duties.
• Multitask during peak hours while preserving service quality.
• Follow company procedures and directions.
• Collaborate with team for smooth operations and satisfaction.
• Demonstrate reliability and punctuality in all shifts.

Skills

Verbal communication

Customer service

POS systems

Cash handling

Time management

Multitasking

Reliability

Teamwork

Problem solving

Flexibility

Tools

POS equipment

Job description

MBR Management Corporation seeks a friendly Customer Service Representative for our Litchfield store at 401 N State St. You will be the face of the company, handle calls, assist customers, and process orders with accuracy.

Ideal candidates are reliable, punctual, and skilled at multitasking in a fast-paced environment. Weekend and holiday shifts may be required; training on POS systems is provided. This role offers a collaborative team setting and opportunities to grow in customer service.