French-Speaking Customer Happiness Champion

Employers from Greece; United States; Remote; USD 50,000 - 73,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Relocation package (Flight, Airport +

Health Insurance

Private Health Insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment FR seeks a French Speaking Customer Happiness Specialist to ensure top-notch service for French-speaking customers. You will liaise via phone, email, and live chat, addressing inquiries and resolving issues to enhance loyalty.

The role requires fluency in French and English, strong interpersonal skills, and experience in customer service. A relocation package and training are provided to support success.

Qualifications

• Fluency in French and English with strong writing and speaking abilities.
• Experience in customer service or related field is desirable.
• Exceptional interpersonal skills and the ability to build rapport with customers.
• Strong problem-solving and analytical skills.
• Experience with CRM systems and customer support technologies.
• Highly organized and detail-oriented in managing inquiries.
• Passion for creating positive customer experiences.

Responsibilities

• Act as the primary liaison for French-speaking customers, providing assistance through phone, email, and live chat.
• Enhance customer satisfaction by addressing inquiries promptly and resolving issues.
• Maintain thorough records of customer interactions in our CRM.
• Identify trends in customer feedback and suggest improvements to the overall experience.
• Collaborate with other departments to develop solutions prioritizing happiness.
• Stay informed about products and services to provide knowledgeable support.
• Contribute to team goals and support initiatives with ideas.

Skills

Fluent French

English proficiency

Customer service

Communication

Tools

CRM software

Job description

Patrique Mercier Recruitment FR seeks a French Speaking Customer Happiness Specialist to ensure top-notch service for French-speaking customers. You will liaise via phone, email, and live chat, addressing inquiries and resolving issues to enhance loyalty.

The role requires fluency in French and English, strong interpersonal skills, and experience in customer service. A relocation package and training are provided to support success.