French-Speaking Microsoft 365 IT Support Specialist

Shakers; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A dynamic technology firm in the United States is seeking an IT Support Specialist with expertise in Microsoft 365 and fluency in French. In this role, you will be the first point of contact for customers, addressing their technical needs, and promoting product engagement. A commitment to exceptional customer service and strong technical problem-solving skills are essential for success in this position.

Qualifications

• Strong knowledge of Microsoft 365 and Windows technologies.
• Experience in customer support and technical assistance.
• Fluent in French, able to communicate effectively with customers.

Responsibilities

• Address customer concerns and queries via multiple channels.
• Provide technical assistance for Microsoft 365 usage.
• Promote additional Microsoft 365 tools during customer interactions.
• Track customer insights on product usage and limitations.
• Guide customers through their Microsoft 365 journey.
• Document customer feedback and collaborate for product improvement.

Skills

Microsoft 365 expertise

Customer support skills

Technical problem-solving

Communication skills

French language proficiency

Tools

Windows

Microsoft 365

Job description

A dynamic technology firm in the United States is seeking an IT Support Specialist with expertise in Microsoft 365 and fluency in French. In this role, you will be the first point of contact for customers, addressing their technical needs, and promoting product engagement. A commitment to exceptional customer service and strong technical problem-solving skills are essential for success in this position.